Subject Matter Expert - Chennai, Tamil Nadu, India - ADCI - Tamil Nadu

ADCI - Tamil Nadu

Verified Company

Chennai, Tamil Nadu, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

A graduate in any field of study. Quantitative fields such as science and engineering are preferred but not mandatory

Good familiarity with the Windows desktop environment and use of Word, Excel, IE, Firefox etc. are required
Flexibility and interest in doing repetitive tasks is required
High level of energy and proactive nature, sense of ownership and drive and a willingness to accept the challenge of daily deadlines is essential

Job summary
Role & Responsibility

He/She should be able to come up with creative ways to reduce ambiguity by identifying training needs, work instruction simplification etc.
He/she needs to continuously adapt to and learn the new features of various tools and systems and improve on his/her acumen to identify and report the errors. He/she has to follow SOP to catch errors in the content.
He/She should be able to provide floor support to DA's on clarifying their queries during execution
The associate will need to be aware of operation metrics like productivity (number of titles processed per hour), quality (defect percentage) and delivery/latency SLA. The associate will be measured on his/her compliance to these metrics, SLA requirements, QA guidelines, team goals, personal goals and ability to ideate and drive process improvements for closure.
The employee will be an individual contributor for this role.
In addition the associate must be able to pay close attention to minute details, have good communication skills, and a professional demeanor.
He/She should be able to do RCA for all the duplicate and invalid clarifications - reduce ambiguity in work instructions by identifying training needs.

Chennai, TN, IND

A graduate in any field of study. Quantitative fields such as science and engineering preferred but not mandatory
Good familiarity with the Windows desktop environment and use of Word, Excel, IE, Firefox etc. are required
Flexibility and interest in doing repetitive tasks is required
High level of energy and proactive nature, sense of ownership and drive and a willingness to accept the challenge of daily deadlines is essential