Customer Support Executive - Ahmedabad, India - Sophos

Sophos

Verified Company

Ahmedabad, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Responsibilities:

When require,pick the inbound calls, and gather necessary customer information about caller and process it through the CRM tool
Validate customer information with our CRM tool and create a S.R. on CRM on behalf of the customer.
Should have good typing speed to quickly create customer's cases/update service requests in the ticketing system
Effective communication (English) and customer handling skills are desired
Must be proficient in MS Office.
Previous experience of working with International customer handling phone process is an added advantage.

What's Great About Sophos?

Our people we innovate and create, all of which are accompanied by a great sense of fun and team spirit
Employeeled diversity and inclusion networks that build community and provide education and advocacy
Annual charity and fundraising initiatives and volunteer days for employees to support local communities
Global employee sustainability initiatives to reduce our environmental footprint
Global fitness and trivia competitions to keep our bodies and minds sharp
Global wellbeing days for employees to relax and recharge
Monthly wellbeing webinars and training to support employee health and wellbeing

Our Commitment To You

We're proud of the diverse and inclusive environment we have at Sophos, and we're committed to ensuring equality of opportunity.

We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants that can contribute to the diversity of our team.

All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation.

We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.

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