Customer Support Executive - Pune, Maharashtra, India - biobasket
1 week ago
Description
Customer Support/Communication Head r:
We are looking for a qualified Customer Support Executive who will offer excellent customer service and after-sales support.
He/she will the point of contact for our online customers in case of any complaints, glitch in logistics or any new enquiries.
Customer support executive should possess a proven track record of successful customer service and management skills.Responsibilities:
- Attending to enquiries from new customers
- Attending to customer complaints and finding solutions for the same
- Handling order cancellations, returns, payment recovery and coordinating for the same with logistics team
- Collecting and analysing customer feedback data
- Ensuring smooth customer order fulfilment process and resolving obstacles, if any.
- Coordinating with creative and marketing team to run marketing campaigns and marketing material
- Subordination in case of any offline marketing events/activities such as promotional stalls and participation in exhibitions
- Maintaining a strong relationship with loyal customers and achieving highest retention with continuous customer communication.
Requirements:
- A Bachelor's degree
- Minimum of 12 years of experience
- Excellent interpersonal, oral and written communication skills
- Intermediate level of experience with MSoffice and computer/web skills
- Language known: English, Marathi and Hindi
Pay:
₹20, ₹31,614.35 per month
Schedule:
- Day shift
Education:
- Bachelor's (preferred)
Experience:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
Language:
- marathi (preferred)
- English (preferred)
Work Location:
In person
Speak with the employer
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