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    Black Box - Bengaluru, India - BLACK BOX NETWORK SERVICES INDIA PRIVATE LIMITED

    BLACK BOX NETWORK SERVICES INDIA PRIVATE LIMITED
    BLACK BOX NETWORK SERVICES INDIA PRIVATE LIMITED Bengaluru, India

    1 week ago

    Default job background
    permanent Technology / Internet
    Description
    I


    Job Summary :

    • This role is responsible for designing, developing, implementing, and maintaining ServiceNow applications to automate and improve IT service management (ITSM) processes across the enterprise.
    • The ServiceNow Developer will work closely with business stakeholders and IT operations teams to understand needs, translate them into technical solutions, and ensure successful deployments.
    II


    Required Qualifications :

    • Broad IT experience working within a large enterprise on implementation initiatives.
    • Experience in configuring ServiceNow modules like ITSM/ CSM/ FSM/ ITBM/HR/SecOps.
    • Strong technical knowledge of ServiceNow modules, 3rd party integrations, and a fundamental understanding of ITSM and ITIL frameworks.
    • Experience with ServiceNow's scripted aspects : Business Rules, Script Includes, UI Actions, Scheduled Jobs.
    • Proficiency in ServiceNow client and serverside JavaScript and the ServiceNow APIs.
    • Experience with : Scripted Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST, and SSO-SAML integrations.
    • Ability to customize ServiceNow using UI Pages and UI Macros with CSS, HTML, and Jelly.
    • Very good verbal and written English communication skills.
    • Experience with relational databases (e.g. MySQL, Oracle).

    III

    Responsibilities :
    A


    ServiceNow Implementation :

    • Collaborate with business stakeholders to understand their needs and requirements for ServiceNow functionalities.
    • Design and develop custom ServiceNow applications to automate workflows and improve processes.
    • Configure ServiceNow modules (ITSM, CSM, FSM, ITBM, HR, SecOps) to meet specific business needs.
    • Implement integrations between ServiceNow and other enterprise applications using web services, APIs, and scripting.
    • Develop and implement unit tests and integration tests to ensure the quality and functionality of ServiceNow applications.
    • Document ServiceNow configurations, customizations, and integrations for future reference.
    B


    ServiceNow Configuration :

    • Configure and maintain ServiceNow instances according to best practices and security guidelines.
    Manage user roles, permissions, and access controls within ServiceNow.

    Automate tasks and workflows using ServiceNow features like Business Rules, Workflows, and Flow Designer.

    • Develop custom UI pages and UI Macros to enhance user experience within ServiceNow.
    C


    ServiceNow Support :

    • Provide ongoing support to endusers on ServiceNow functionalities and processes.
    • Troubleshoot and resolve ServiceNow related issues in a timely and efficient manner.
    • Continuously monitor ServiceNow performance and identify areas for improvement.
    D


    Integration :
    Design, develop, and implement integrations between ServiceNow and other enterprise applications (e.g., CMDB, CRM, ERP).

    • Utilize web services, APIs, scripting languages (SOAP, REST, JavaScript) to establish seamless data flow between systems.
    • Maintain and troubleshoot existing integrations to ensure their continued functionality.
    )
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