SAP CRM Support - Mumbai, India - Symphoni HR Private Limited
Description
SAP CRM L2 support-Full time Opportuntiy with MNC Comapny
4 to 10 years
**Location
- Mumbai****Mandatory skill
- SAP CRM**Work as an L2 in a complex Integration Infrastructure and provide Application Support to CRM.
- Resolution of Incident Tickets and Service Requests.
- Automate the critical jobs across the Middleware platform to minimize manual errors and human intervention
- Work closely with the Technology stakeholders, Product, Application development, QA, etc. and offer right Feedaback.
- Implementation of effective monitoring for all the events and logs with right alerting / escalations for the critical alerts.
- Perform Installation and Configurations
- Documentation of runbooks, incident response and RCA reports etc.
- Willing to work in shifts
Knowledge & Skills (Indicate which criteria are mandatory):
- Computer Science or equivalent engineering graduate from a reputed college
- Experience in technologies required for an intensive transactional, highly scalable and available set up.
- Understanding of Telecom processes
- Good understanding of Customer life cycle
- Strong written and verbal communication skills.
Salary:
₹1,500, ₹1,900,000.00 per year
Benefits:
- Health insurance
- Provident Fund
Schedule:
- Rotational shift
Supplemental pay types:
- Performance bonus
- Shift allowance
- Yearly bonus
Speak with the employer
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