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    Vice President of Customer Support - Hyderabad, India - Zenoti

    Zenoti
    Zenoti Hyderabad, India

    6 days ago

    Default job background
    Customer Service / Support
    Description
    Manage operations & global Product and Technical Support. Accountable for delivering great support experience to global customers of all verticals and of all business sizes. Ensure resolution of issues within agreed SLAs. Review all change requests, escalations, service requests and customer satisfaction.

    Continue Innovating the technology infrastructure for support – including ticketing, status reporting, customer community and issue deflection Collaborate with others in Customer Success, Engineering, Finance, and other internal groups to deliver services and solutions which Delight our Customers.

    Be the Voice of the customer
    • Identify and drive changes in Product and company Processes to increase efficiency while improving Customer Experience Forecast the demand, Recruit, hire, develop, and retain a high quality team Focus maniacally on the Zenoti customer and employee experience Skills needed to be successful in the role 10+ years of experience in Customer Support 15+ years of experience in Customer facing roles Good to have a long stint in SaaS companies supporting complex products with high volume of cases Exposure in Global regions Negotiation Vendor Management Led a team of more than 100 people.
    Qualifications Required A degree in engineering or equivalent
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