Client Services - Mumbai, Maharashtra, India - U-TO solutions

Description

• Must have experience in Application support(nontechnical) along with regular customer support.
• Need to have ability to understand the complex Applications. Having ERP support experience is an added advantage.
• Interact with clients and build relationships with them while ensuring their needs are met.
• Coordinate with team and ensure they are providing an exceptional client experience.
• Mastermind creative ways to deliver an exceptional client experience.
• Develop and oversee the implementation of client service protocols.
• Resolve complex client problems or disputes in a professional manner.
• Keep records and documentation of client interactions for training purposes.
• Create monthly and quarterly departmental reports to determine whether KPIs are being met and where there is an improvement.
• Timemanagement skills and the ability to work under pressure.
• Problemsolving skills and diplomacy.
• Reporting and tracking of issues that are raised by customers.
• Creating and maintaining SLAs for all clients

• B.Sc., B.Tech/B.E., BCA, MCA / Any Graduate
• 23 years of experience working as an Application/Customer Support Executive or a similar position in the Application support department.