Jobs
>
Delhi

    Merchant Technical Support Analyst - new delhi, India - Paramount Commerce

    Paramount Commerce
    Paramount Commerce new delhi, India

    1 week ago

    Default job background
    Full time
    Description

    We are Paramount Commerce, a leading fintech company focused on simplifying payments in Canada. Since the early 2000s, we have redefined online purchasing by introducing a way to pay directly from a bank account, bypassing credit cards or e-wallets. Our commitment is to provide the highest standards of security and risk management that support seamless payments and rich data.

    As we strengthen our position in Canada, we are strategically positioning ourselves for global expansion. To achieve our goals, we are seeking talented professionals who can push the boundaries of innovation, contributing to our growth across Canada and worldwide. Join us at Paramount Commerce, where we not only follow fintech trends but shape them.

    We are seeking a Merchant Technical Support Analyst in India to join our Merchant Technical Support team. In this role, you will be responsible for providing technical assistance and support to merchants who use our products. You will also play a key role in handling technical escalations that are received both internally and externally.

    What will you do?

    • Act as the primary point of contact and resolution owner for complex technical inquiries from merchants, providing timely and effective assistance.
    • Effectively troubleshoot and diagnose issues encountered by merchants, utilising deep technical troubleshooting abilities, including log analysis, to identify root causes.
    • Utilise the Salesforce system provided to track, manage, and escalate issues, ensuring adherence to SLA for issue resolution.
    • Collaborate cross-functionally with Platform, Product, and Engineering teams to analyse potential bugs and devise solutions, ensuring swift resolution of critical product issues.
    • Continuously improve processes and streamline workflows to enhance efficiency and effectiveness in supporting merchants.
    • Work with the team to address individual as well as team backlog, prioritising tasks effectively to meet business objectives.
    • Build, analyse, and maintain SQL queries to troubleshoot and resolve issues, demonstrating proficiency in SQL and application support.
    • Develop and execute test scripts using API guides for specific tests, ensuring thorough testing of product functionalities.
    • Familiarity with Datadog logging and setting up alerts, dashboards, etc., to monitor system performance and address issues proactively.

    You will have/be:

    • Bachelor's Degree or Diploma in Computer Science or Computer Engineering field.
    • 3-4 years of relevant experience working directly in a Technical Support role.
    • Exceptional customer service and verbal/written communication skills.
    • Ability to manage multiple tasks with high attention to detail and accuracy within specified timeframes.
    • 2-3 years of experience in SQL and application support, with proficiency in understanding and writing SQL queries.
    • Experience with system monitoring tools, ticketing platforms (e.g., ZenDesk, Salesforce), and AWS and Datadog.
    • Willingness to work rotating shifts including weekends.
    • Prior experience working with Teleport and Postgres database.
    • Familiarity with Rest APIs, Atom, Postman, Linear, Notion, etc.

    At Paramount Commerce, we are proud to be an equal opportunity employer. We practice ethical and fair hiring processes and strongly encourage applications from diverse backgrounds. Accommodations are available on request for candidates taking part in all aspects of the selection process.

    We are committed to creating a place for our employees to be their authentic selves. We believe diversity of thought, background, and experience are essential to achieve our mission to simplify payments.

  • Zigsaw

    Support Analyst

    1 week ago

    Zigsaw Delhi, India

    Accountabilities: · • Manage application support · • Create and monitor support requests · • Investigate logs/traces on Windows systems · • Under Product Manager's supervision, analyze, test, debug and maintain Suite components · • Build comprehensive technical documentation and ...

  • Zigsaw

    Support Analyst

    1 week ago

    Zigsaw Delhi, India

    Accountabilities: · • Manage application support · • Create and monitor support requests · • Investigate logs/traces on Windows systems · • Under Product Manager's supervision, analyze, test, debug and maintain Suite components · • Build comprehensive technical documentation and ...

  • apexanalytix

    Application Support Analyst

    1 week ago

    apexanalytix Delhi, India

    · Shift Timings – 5:30 PM to 2:30 AM (IST) · A snapshot of what you would do: · The key function of the Application Support Analyst 1 is to provide technical leadership and support for APEX's apexportal Solutions software applications. The right candidate will have the ability t ...

  • Fefundinfo

    Product Support Analyst

    2 days ago

    Fefundinfo Delhi, India

    FE fundinfo is a global leader in investment fund data and technology. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed. · Operations is the largest function within FE fundinfo. With customer support an ...

  • Allianz Services

    Automation Support Analyst

    1 week ago

    Allianz Services Delhi, India

    The purpose of this role is to work alongside the developers, process controllers, business analysts, SME's and provide support to the delivery of automation through robotics and the release, control and monitoring of live processes across the business. · Working alongside proces ...

  • Fefundinfo

    Product Support Analyst

    1 day ago

    Fefundinfo new delhi, India

    FE fundinfo is a global leader in investment fund data and technology. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed. · Operations is the largest function within FE fundinfo. With customer support an ...

  • IT BY DESIGN

    Technical Support Analyst

    2 days ago

    IT BY DESIGN Delhi, India

    The Junior System Administrator position, reports directly to the Technical Team Lead, investigates, and resolves elementary software and hardware issues remote support with assistance from seasoned engineers. The Junior Helpdesk System Administrator is also responsible for servi ...

  • apexanalytix

    Application Support Analyst

    1 week ago

    apexanalytix Delhi, India

    Shift Timings – 5:30 PM to 2:30 AM (IST) · A snapshot of what you would do:The key function of the Application Support Analyst 1 is to provide technical leadership and support for APEX's apexportal Solutions software applications. The right candidate will have the ability to inte ...

  • EMAPTA

    Customer Support Analyst

    5 days ago

    EMAPTA Delhi, India

    Job DescriptionSecure Transactions Begin Here: Opportunity Awaits with Industry Leader · In a world where financial security is paramount, our client emerges as the guardian of trust, committed to fortifying global business transactions. With a mission to ensure secure exchanges, ...

  • PSC Biotech Ltd

    Technical Support Analyst

    5 days ago

    PSC Biotech Ltd Delhi, India

    Job DescriptionAbout PSC Biotech · Who we are? · PSC Biotech is a leading Biotech Consultancy firm founded in 1996, headquartered in Pomona, California, USA, with Global operations in Ireland, India, Singapore, Australia and the US, serving 350 clients in more than 23 countries w ...

  • Northern Trust

    Analyst, SW Support

    1 week ago

    Northern Trust Delhi, India

    About Northern Trust: · Northern Trust, a Fortune 500pany, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. · Northern Trust is proud to provide innovative financial services and guidance to the world's most successfu ...

  • NorthStar HR Consultants

    Technical Support Analyst

    1 week ago

    NorthStar HR Consultants Delhi, India

    Job Title - Technical Support AnalystJob Location - Baner, Pune, MaharashtraDomain - Security · About Client -Our client is on a mission to make security possible. By combining the power of a Security Operations Platform, with security expertise, their customers have increased vi ...

  • The Nielsen Company

    Analyst, Lift Support

    1 week ago

    The Nielsen Company Delhi, India

    At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embar ...

  • Oracle

    Technical Analyst 1-Support

    5 days ago

    Oracle Delhi, India

    As a Technical Solution Analyst, your role involves conducting investigations on front-end applications. This includes capturing information, applying fix tools, shadowing end users, and testing workflows internally and externally. Backend techniques to be used, including gatheri ...

  • TMF Group

    Analyst - Digital Platform Support

    5 days ago

    TMF Group Delhi, India

    We never ask for payment as part of our selection process, and we always contact candidates via our corporate accounts and platforms. If you are approached for payment, this is likely to be fraudulent. Please check to see whether the role you are interested in is · posted on · ou ...

  • Federal Staffing Solutions Inc.

    Program Protection Support Analyst

    5 days ago

    Federal Staffing Solutions Inc. Delhi, India

    Job DescriptionWe connect our employees with some of the best opportunities around.Time and again, our employees tell us that the most important thing we offer is respect. · Federal Staffing Solutions puts people to work in all types of jobs. · When you work with us, you build a ...

  • Oracle

    Systems Analyst 3-Support

    5 days ago

    Oracle Delhi, India Regular Employee

    ACS is industry-leading expertise with the highest customer satisfaction to support organization's business every step of the way. · • Available to work in 24X7 capability. · • Strong Performance tuning skills – Query level tuning / DB tuning / Memory level tuning. · • Expert kno ...

  • Majesco

    Lead Analyst, Technical Support

    1 week ago

    Majesco Delhi, India

    Job Description · Oracle developer with basic JAVA Knowledge is responsible for Triaging the cases in L2 Production support and take care of any Data Patches and Clarification and capable of doing the in-depth analysis and forward the cases to the Engineering team wherever it req ...

  • Safeguard Global

    Senior Application Support Analyst

    9 minutes ago

    Safeguard Global Delhi, India

    Ready to join the future of work? · Come join a remote and hybrid first*, global company spanning across the Americas, Europe, and Asia for · A Job That Works for You. · You will become among 2000+ Guardians worldwide, embracing YOUR unique approach to work.Our vision of the futu ...

  • World Resources Institute

    Help Desk Support Analyst I

    1 week ago

    World Resources Institute new delhi, India

    About your role · :You will report toHelp Desk Analyst, Operations. · You will be based in Delhi office and provide Tier I & Tier II support in a high volume capacity responding to calls among a small team. The Global IT Team will support you. · How your day will unfold: · Es ...