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Assistant Operations Manager - Bengaluru, India - ReSource Pro
Description
Job Title:
Assistant Manager, Service Delivery, India
Report to:
Manager, Service Delivery, India
Department:
Service Delivery Unit
Location:
Bangalore, India
Purpose of the Position:
In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company – a unique opportunity for the right candidate. Leading the Service Delivery team, managing conflicts, and ensuring the team's processes and tasks are carried out efficiently. Honing and leading the improvement team for delivery infrastructure. Managing finances and budget.
In this role, you will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed.
In this role, you will lead and supervise Service Delivery Supervisors and a number of client teams to establish and maintain a motivated and skilled service delivery workforce; oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met; identify and lead the department, division or company level projects to realize corporate goals and strategies.
Principal Responsibilities:
The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on
business needs.
Contact Scope:
Internal Contacts:
Team members within the client team, Supervisor
External Contacts:
Client contacts
Minimum Qualifications:
Education Background
Major N/A
Degree Bachelor
Working Experience Minimum 9 years' experience, 3 years of management experience
Competencies, Skills and Behavior's:
Manages for effective performance and develop staff
Build effective team relationships
Communicates effectively
Demonstrates functional excellence
Customer centric
ReSource Pro Operational Solutions Pvt Ltd.
About Us:
ReSource Pro brings to the insurance industry tools, technology, and strategic services that enable profitable growth through operations excellence.
Headquartered in New York, ReSource Pro's global service centers address client operational needs around the clock.
Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually
since 2009.
Over 8,000+ ReSource Pro employees provide dedicated support to more than 400+ insurance organizations,
consistently achieving a 97% client retention rate for over a decade.
We help you execute your most complex business objectives with solutions designed to boost performance,
productivity, and profitability.
ReSource Pro Global Achievements:
ISG Provider LensTM - Insurance BPO Services and Platform Solutions 2020
ReSource Pro is placed as High in Product Challenger
EVEREST PEAK Matrix - P&C Insurance BPS Peak Matrix Assessment 2021
ReSource Pro is identified as having a strong Market Impact in the list of Major Contenders
Shift Timings:
Regular Shift - 7:00 AM to 4:00 PM | 7:30 AM to 4:30 PM | 8:00 AM to 5:00 PM | 8:30 AM to 5:30 PM
Real-Time Shift - 6:30 PM to 3:30 AM | 7:30 PM to 4:30 AM | 8:30 PM to 5:30 AM | 9:30 PM to 6:30 AM
Location:
2nd, 3rd & 7th Floor, Hub 4, Karle Town Center (SEZ), Kempapura Main Road, Nagavara, Bengaluru , India