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    Engineer - Chennai, India - Movate

    Movate
    Movate Chennai, India

    Found in: Appcast Linkedin IN C2 - 13 hours ago

    Default job background
    Technology / Internet
    Description

    Handles first level calls/cases from Enterprise customers.

    Case ownership, documentation and management

    Customer Management, Setting right expectation, Situation handling.

    Driving case progression as per the SLA

    Utilizing tools and systems, Working with relevant groups in the client organization (SE, Support Manager, L3) for case progression and updates

    Backlog Management and meet the expectation set with customers.

    Work on pending cases(backlogs) and drive towards closure

    Periodic follow up as per SLA defined by the client.

    Process, Queue Adherence and SLA awareness

    Adhere to the process guidelines specified for the defined environment (SIP, ISO etc.)

    Knowledge Base Article Creation when there is an opportunity for it.

    Technical skills:

    1+ years of experience in data networking, routing & switching & network security.

    Network security experience is must.

    Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SNMP, FTP, TFTP).

    Experience in IPSEC VPN/SSL-VPN/NAT/GRE/

    Experience on routing protocols – RIP V1/V2, OSPF, and BGP

    Knowledge of Authentication Protocols like TACAS/RADIUS/LDAP will be an added advantage.

    Working knowledge on Cisco, Checkpoint, Juniper, Fortinet, SonicWALL, NetScreen, Juniper SRX, Palo Alto Networks will be an added advantage.

    Experience on troubleshooting tools like Sniffer, Ethereal, and Wireshark.

    CCNA, CCNP, Checkpoint Certification, CCSP, PCNSE certifications will be an added advantage.

    Knowledge of Server Load Balancing (SLB), VRRP and IGMP

    DESIRED PROFILE:

    TAC Engineer

    Network Security Engineer

    Knowledge of Networking concepts such as IPSEC VPN/SSL-VPN/NAT/GRE/

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