Presales Executive - Bengaluru, India - LA Design Studio

Description

• Business Development
• Lead Generation
• Presales
• Sales
• Telecalling

• Make outgoing calls to potential customers to schedule high quality leads for sales.
• Identify customers needs, clarify information, research every issue, and provide solutions and/or alternatives.
• Seize opportunities to upsell services when they arise.
• Follow up with potential customers in a timely manner if necessary.
• Manage a large number of outbound calls in a timely manner.
• Document all call information in the CRM according to standard operating procedures.
• Meet personal/team qualitative and quantitative targets.
• Possess strong knowledge of Livspace services to identify customer needs when qualifying them.
• Demonstrate an aptitude for sales, be able to ask for the next meeting, and suggest additional products or service increase customer satisfaction and revenue.
• Schedule visits with our design team as per defined process.
• Followup with internal stakeholders to ensure that appropriate action has been taken on customer requests and complaints.
• Make reminder calls to customers & schedule appointments, ensuring that the calls happen as per scheduled time.
• Keeping records of customer interactions and different transactions, recording details of comments, inquiries & complaints.
• Communicate effectively and professionally in all forms of communication with internal and external customers.

• A graduate in any stream regular education)
• 35 yrs of relevant experience in Tele sales, Inside sales or similar
• Familiar with CRM & cloud telephony systems and practices
• Customer focused and adaptable to different personality types
• Have the ability to multitask, set priorities and manage time effectively
• Possess previous experience in a call center dealing with Indian consumers.
• Superior listening, verbal, and written communication skills
• Proficient in spoken English with proper grammar & fluency

• Work from home

• Day shift

• Commission pay
• Performance bonus

• No travel

• Bangalore City, Karnataka: Reliably commute or planning to relocate before starting work (required)