WFM Manager - Gurugram

This is a full-time, on-site Manager WFM (Workforce Management) role based in Gurugram. The Manager WFM will lead workforce planning initiatives, ensuring optimal staffing levels are maintained to meet operational goals. · Bachelor's degree in Engineering, Mathematics, Statistics ...

Responsible for management of resource planning,pattern planning and roster allocations for Airlines flight and cabin crew. · Leading development of best practice planning and resource processes. · Drive optimization to ensuring maximum operational efficiency. · ...

The role involves handling support requests through various channels such as phone, email or chat ensuring customer satisfaction and building lasting relationships. · ...

Manage dialer system configuration,maintenance and troubleshooting. Partner with campaign managers to create dialing plans.Candidate should have experience in Workforce Management (WFM) personnel and collaborate with HR teams to hire new employees. · ...

Manage and optimize outbound dialling campaigns with segmentation and retry strategies Design and improve inbound collections queues IVR journeys and callback routing Forecast call volumes and build staffing plans schedules adherence and occupancy controls Track campaign queue an ...

Job summary · The Real-Time Analyst (RTA) is a key member of our WFM team, responsible for monitoring and managing real-time staffing to ensure we meet our service level targets. · ...

The Dialer Manager – WFM will be responsible for managing dialer systems, optimizing campaign performance, supervising dialer teams, and ensuring compliance with global regulatory standards. · Dialer System ManagementOversee dialer system configuration, maintenance, and troublesh ...

In this role, you will · Shape and redefine audit processes with various stakeholders by leveraging the latest audit and process automation technologies. · Play an essential role in projects aligned with your strengths and interests, such as: Prepare the Audit Blueprint (KCw ill ...

We partner with ambitious executives to future-proof their business. · Oversee dialer system configuration and maintenance. · Implement dialing strategies to enhance contact rates. · Collaborate with IT and vendors to resolve technical issues. · ...

Manage the dialer system, implement and refine dialing strategies to enhance contact rates and maximize agent utilization. · ...

The WFM Manager is responsible for gathering and analyzing statistical data and generating reports. They must have knowledge of reporting methodology, principles, and procedures. · ...

This job is responsible for managing the workforce and ensuring that the team is productive and efficient. · ...

Typical Qualifications: (Education, Experience, Knowledge, Skills and abilities typically needed to perform this job--potential candidates are screened for requirements listed in this section) · Education:(if beyond High School or equivalent): · (Standard College Graduate) · Know ...

Overses and has full responsibility over all operational support aspects of the contact center. · ...

Join Teleperformance – Where Excellence Meets Opportunity · Teleperformance is a leading provider of customer experience management offering premier omnichannel support to top global companies. · Overses all operational support aspects of the contact center including staffing sch ...

This Workforce Management Assistant Manager will develop and maintain short-term and long-term capacity plans using advanced forecasting models. · ...

Manager · Gurugram · ...

We're shaping the future of work at Genpact! Our AI Gigafactory is an industry-first accelerator using advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. · ...

This opportunity is built for professionals seeking workforce management job vacancies in Gurugram and want hands-on exposure to forecasting, reporting, and real-time operations support. · ...

This manager will handle work force management in Switzerland. · ...