- Reporting to the Manager M&S Renewals, the Renewals Specialist will provide inquiry, quoting and order support for the global Kofax M&S Renewals
- The primary responsibility will be the generation of M&S renewal quotes 90-days in advance of contract expiration and responding to any reactive requests for information or
- The specialist will also be responsible for acceptance and submission of any renewal
- The specialist will also participate in the intake process for all M&S requests, this includes review of contracts mailbox and performing additional team support functions as needed from time to time.
- Generation of proactive renewal quotes 90-days in advance of contract expiration
- Responding to contract inquiries, requests for quotes, and renewal orders to be submitted for processing within team service level objectives
- Participation in triage of inbound requests for the Imaging M&S renewals team
- Creation of SFDC Cases/tickets related to contract inquiries, quote requests, renewal orders or other
- Ownership and investigation of M&S Inquiries including responding to partners and customers to close the inquiry
- Review of information provided by customers and partners on Renewal Quote and Renewal Order requests to ensure sufficient information is provided and that orders meet Kofax clean order requirements.
- PC Literacy, including MS Excel
- Knowledge of SFDC or other ERP systems
- Detail oriented with high level of time management skills
- Fluency in written/spoken English
- Previous maintenance and support experience/skillset preferred with ability to work in high volume, deadline-oriented processes focused on goal achievement.
- College Degree with 3-5 years minimum relevant experience (or combined equivalent work experience).
- Prior Renewal Quoting, Order Management, Customer service or sales support skillset.
- PC Literacy, including MS Excel
- Knowledge of SFDC or other ERP systems
- Detail oriented with high level of time management skills
- Fluency in written/spoken English
- Previous maintenance and support experience/skillset preferred with ability to work in high volume, deadline-oriented processes focused on goal achievement.
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Renewal Specialist - Hyderabad, India - Kofax
Description
Key duties and responsibilities include the following:
Required Skills
Required Experience