MD Younus ur Rahman

Experienced and strategic business transformation individual with a demonstrated history of working in the information technology and services industry. Skilled in Project management, and Business Analysis.

E2OPEN(1st Apr’22 – 3rd Mar’23)

Program Manager

• Managed 250+ vendor contracts, owned complete end to end contract renewal process, including negotiation of contract terms and conditions, payment terms, compliance and legal assessment and corresponding approvals
• Led the development and implementation of new vendor enrollment process, resulting in a 25% reduction in contract processing and vendor enrollment process time.
• Conducing weekly catchups with business stakeholders including business owners for Operations, Applications, R&D and Info-Sec teams on understanding new requirements, updating status of old requests and most importantly timely addressing internal backlogs and to avoid bottle necking.
• Coordinated with senior leadership, budget owners and FP&A to understand budget projections and inclining strategies against prescribed budget while working on vendor contract renewals.
• Conduct vendor evaluations, make recommendations for vendor selection, deliver timely feedbacks to relevant stakeholders including changes in contractual terms like opting for multi-year deals for ensuring and maximizing cost savings.
• Develop and execute vendor management strategies including consolidation of accounts for increasing transparency of services purchased, reducing duplicates and achieving better pricing.

Sell.Do(28th Jun’21 – 14th Mar’22)

Senior Customer Success Associate

• Manage portfolio of 20, category A and B clients. Only account manager for complete Hyderabad region.
• Maintain and grow MRR through ROI and product recommendations
• Conduct impactful monthly business review meetings with clients to showcase ROI generated
• Proactively anticipate client needs with detail research in order to identify potential upsell and cross sell opportunities
• Create relationships with multiple contacts for churn prevention
• Communicate customer feedback to product development team to influence future product releases
• Monitor and track support escalations and help support team wherever required 

MoveInSync Technology Solutions(26th Aug’19 – 23rdJun’21)

Customer Success Specialist(19th May’20 to 23rd Jun’21)

• Responsible for 10+ client communications, conflict resolution and compliance on client deliverables.
• Responsible for raising all the Hyd client invoices and collections.
• Understand client operation, perform primary analysis, suggest solutions in improving performance, efficiency and overall ROI.
• Facilitate, coordinate and take full end to end ownership of customer proof of concepts for the product.
• Develop strong relationships and trusted partnerships with existing clients to ensure timely contract renewals.
• Provide recommendations & inputs to the development team for ensuring that customers goals and expectations are met by having frequent customer engagement.
• Capture key customer feedback and deliver to internal teams such as Product development, Presales, Sales and Marketing.

      Operations Specialist(26th Aug’19 to 18th May’20)

• Acted as POC for all MIS Reporting activities for Google Operations Center(GOC).
• Acted Compliance and EHS Lead for Google Operations Center(GOC).
• Helped in reducing the size of the fleet by 30% by analysing the unutilised/under utilised portions of the fleet.
• Introduced Breath analyser checks at night times for all chauffeurs during vehicle logouts.

CBRE South Asia Pvt Ltd(Cognizant)(6th Oct’17 – 15th Aug’19)

Skillfully handled MIS & Operations of all the transportation users of 3 of the 5 client locations (Omega, Jaya Bheri & Cyber Gateway) of Cognizant.

     MIS Reporting Executive

• Preparing KPI’s, Daily, Weekly, Fortnightly and Monthly Reports.
• Closing vendor billing of around 1.2 Cr every month.
• Helped in cost saving of 16+ lacs in the month of Dec’17 of monthly transportation cost.
• Resolving escalations of tier 3 and 4 levels related to MIS, Operations & Compliance.
• Interaction with Client Leads on a monthly basis on financial solutions(No Show control).
• Provide solutions to identify issues that will lead to reduction in workload, streamline operations and improve efficiencies.

• PGDM(MBA) – Information Technology and System Management (Pursuing) 

Narsee Monjee Institute of Management Studies(NMIMS)

 • B.E. – Mechanical Engineering, 2017 

Deccan College of Engineering & Technology