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    Site Reliability Engineer - Gurugram, India - Acefone

    Acefone
    Acefone Gurugram, India

    1 day ago

    Default job background
    Technology / Internet
    Description

    Key Responsibilities:

    1. Telephony Infrastructure Management:

    Design, implement, and maintain internet telephony systems to ensure high availability and call quality.

    Manage and optimize cloud telephony services to scale with our growing user base.

    Troubleshoot and resolve telephony-related issues to minimize downtime and disruptions.

    2. Cloud Expertise:

    Utilize AWS services and resources to architect and maintain a resilient telephony platform.

    Implement autoscaling and load balancing strategies to handle varying call volumes.

    3. Linux Administration:

    Manage Linux-based servers and containers that support our telephony infrastructure.

    Perform system upgrades, patch management, and security enhancements.

    4. Monitoring and Alerting:

    Set up robust monitoring and alerting systems to proactively identify and address telephony performance issues.

    Continuously optimize monitoring tools to ensure efficient resource utilization.

    5. Incident Response:

    Participate in on-call rotations to respond to telephony-related incidents and outages.

    Work collaboratively with cross-functional teams to resolve issues and prevent recurrences.

    6. Documentation and Best Practices:

    Document telephony configurations, procedures, and best practices for reference and knowledge sharing.

    Stay up-to-date with industry trends and emerging technologies to recommend improvements.

    Requirement:

    • Bachelor's degree in computer science, Information Technology, or related field (or equivalent experience).
    • Proven experience as an SRE or similar role with a focus on telephony systems.
    • Strong expertise in internet telephony technologies (e.g., SIP, VoIP) and cloud telephony solutions.
    • Hands-on experience with AWS services and cloud infrastructure.
    • Proficiency in Linux system administration and troubleshooting.
    • Excellent problem-solving skills and a proactive approach to identifying and addressing issues.
    • Experience with monitoring and alerting tools (e.g., Zabbix, Newrelic, Prometheus, Grafana).
    • Strong scripting and automation skills (e.g., Python, Bash).
    • Knowledge of containerization technologies (e.g., Docker, Kubernetes) is a plus.
    • Effective communication skills and the ability to work collaboratively in a team-oriented environment.
    • AWS or other relevant certifications are a plus.
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