Support Services Management - Delhi NCR - confidential

    confidential
    confidential Delhi NCR

    6 days ago

    Full time
    Description

    Key Responsibilities:

    • Customer Support Coordination: Partner with the TAM to deliver best-in-class customer support, ensuring smooth onboarding for new Ultimate Support customers and maintaining a high standard of communication throughout.
    • Issue Management: Review all assigned Ultimate customer issues daily, ensuring timely and accurate updates based on customer priority and business impact. Collaborate with Support Engineers and Management teams to ensure efficient resolution.
    • Support Case Reviews: Lead regular support case reviews with the customer team, ensuring accurate prioritization of issues, visibility on progress, and clear next steps.
    • Critical Issue Oversight: Take ownership of any critical support issues and provide ongoing personalized management and updates until resolution.
    • Service Reviews: Contribute to the service review process, focusing on the performance of technical support services and identifying opportunities for improvement.
    • Service Improvement Planning: Define and maintain a Service Improvement Plan (SIP), working closely with Support Delivery Managers to address areas for improvement and track progress against agreed actions.
    • Root Cause Analysis (RCA): Conduct customer-specific RCA analysis following significant events, providing official Customer Facing Statements with outcomes.
    • Support Health Insights: Provide insights and data on the technical health of the customer, helping evaluate the overall effectiveness of support services.

  • Work in company

    Service Manager

    Only for registered members

    The CNC Service Manager is responsible for overseeing installation, maintenance, troubleshooting, and repair of CNC machines at customer sites. · ...

    Delhi, NCR

    1 month ago

  • Work in company

    Service Manager

    Only for registered members

    Act as the primary technical contact for export partners and distributors; provide remote and on-site technical troubleshooting, diagnostics, and resolution in coordination with R&D, QA, and supply chain teams. · ...

    Delhi, NCR

    2 weeks ago

  • Work in company

    Head Managed Services

    Only for registered members

    The Head Managed Services will be responsible for the overall leadership, · delivery excellence, · and continuous improvement of the organization’s Managed Services business. · ...

    Delhi, NCR

    3 weeks ago

  • Work in company

    Branch Service Manager

    Only for registered members

    Manage service delivery operations for assigned region. Meet CSAT and service delivery target as per organization YOY target. Resolve customer problems and maintain customer satisfaction. · ...

    Delhi, NCR

    1 month ago

  • Work in company

    Service Sales Manager

    Only for registered members

    This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as weve announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, ...

    Delhi, NCR ₹400,000 - ₹1,200,000 (INR) per year

    7 hours ago

  • Work in company

    Service Delivery Manager

    Only for registered members

    Drives continuous improvement by implementing strategic initiatives that enhance efficiency and optimise workflows. · Experience in managing teams and overseeing operations · ...

    Delhi, NCR

    2 weeks ago

  • Work in company

    Field Service Manager

    Only for registered members

    Your role and responsibilities · In this role, you will have the opportunity to implement the field service strategy and drive service growth at the respective unit level. Each day, you will lead the Service organization and be responsible for the P&L to achieve performance targe ...

    Delhi, NCR ₹400,000 - ₹1,200,000 (INR) per year

    7 hours ago

  • Work in company

    Territory Service Manager

    Maruti Suzuki

    We are looking for Territory Service Manager, for a full-time role in MSIL, who have the passion to change the landscape of the Automobile industry, · Here are the roles that will be offered to the selected candidate: · 1. Business Growth Aspects · Supporting workshops in improve ...

    Delhi NCR ₹600,000 - ₹1,500,000 (INR) per year Full time

    2 days ago

  • Work in company

    Service Network Manager

    Only for registered members

    Manage dealer network development operations and expansion to achieve business objectives develop and implement effective strategies for dealer management including recruitment training and performance evaluation oversee network planning and development activities to ensure seaml ...

    Delhi, NCR

    1 week ago

  • Work in company

    Service and Performance Manager

    Only for registered members

    This role sits within ABB''s Robotics business, a leading global robotics company. We''re entering an exciting new chapter as weve announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI ...

    Delhi, NCR

    7 hours ago

  • Work in company

    Technical service manager

    Persolkelly India

    Job responsibilities The TS Manager is accountable for supporting customers in Kaneka s defined segments from a technical perspective. This responsibility encompasses offering high-quality technical assistance and expert advice throughout the entire product lifecycle, including a ...

    Delhi NCR Full time

    2 days ago

  • Work in company

    IT Manager, Service Desk

    Only for registered members

    Shape the Future of Work with Eptura At Eptura, we're not just another tech company—we're a global leader transforming the way people, workplaces, and assets connect. · ...

    Delhi, Delhi, India, NCR

    1 month ago

  • Work in company

    Workshop Service Manager

    confidential

    Roles And Responsibilities · We expect the candidate should have technical knowledge & understanding of cars. · Candidates should have hands-on experience in car repair & maintenance · Should have knowledge of multi brand cars · Ability to manage and operate the complete workshop ...

    Delhi NCR Full time

    6 days ago

  • Work in company

    Service Manager- DG Sets

    Super Management Consultants

    We are seeking a highly skilled and customer-focused Service Manager for our DG Sets (Diesel Generator Sets). The ideal candidate will be responsible for managing and supervising a team of service engineers, ensuring the timely resolution of on-site issues, and providing expert t ...

    Delhi NCR, Delhi Full time

    2 days ago

  • Work in company

    Regional Manager Technical Services

    Chembond Chemicals

    Roles & Responsibilities: · Support Sales team in technical presentations to the clients and achieving their sales target. · Demonstrate the ability to stabilize jeopardy business in large, strategic accounts. · Transition of customers to Technical Services team responsible for p ...

    Delhi NCR, Delhi Full time

    2 days ago

  • Work in company

    Marketing Manager For Security Services

    Only for registered members

    We are looking for a result-oriented Marketing Manager / business Development Manager with strong experience in Security Services. · ...

    Delhi, NCR

    1 week ago

  • Work in company

    Service Desk Operations Manager

    Only for registered members

    +8+ years of experience in International BPO(service desk) · Must have 2+ years of Managerial Experience on papers · Np- Imm to 30 Day's · WFO| US Rotational shifts ...

    Delhi, NCR

    1 month ago

  • Work in company

    Global Client Services Manager

    Only for registered members

    We are seeking a structured and execution-focused Manager Client Success / KAM to lead post-contract employer management and delivery execution for Leadspires International Mobility programs. · ...

    Delhi, NCR

    3 weeks ago

  • Work in company

    Corporate Purchase Mgr( RM

    Only for registered members

    The Corporate Purchase Manager is responsible for planning and purchasing packaging material, raw materials, capex, opex & consumables. · Interaction with numbers of vendors for different categories Domestic & International. · handling Packaging Material for 3P units. · ...

    Delhi, NCR

    1 month ago

  • Work in company

    Manager - Financial Advisory & Accounting Services

    Only for registered members

    Join Valueonshore s high-growth Finance and Accounting Advisory team as our GTM Manager and fuel US market expansion You will spearhead go-to-market strategies, master US GAAP and compliance, and partner seamlessly with US BD advisors. Thrive in bridging finance with bold growth ...

    Delhi, NCR

    2 days ago

Jobs