- Customer Support Coordination: Partner with the TAM to deliver best-in-class customer support, ensuring smooth onboarding for new Ultimate Support customers and maintaining a high standard of communication throughout.
- Issue Management: Review all assigned Ultimate customer issues daily, ensuring timely and accurate updates based on customer priority and business impact. Collaborate with Support Engineers and Management teams to ensure efficient resolution.
- Support Case Reviews: Lead regular support case reviews with the customer team, ensuring accurate prioritization of issues, visibility on progress, and clear next steps.
- Critical Issue Oversight: Take ownership of any critical support issues and provide ongoing personalized management and updates until resolution.
- Service Reviews: Contribute to the service review process, focusing on the performance of technical support services and identifying opportunities for improvement.
- Service Improvement Planning: Define and maintain a Service Improvement Plan (SIP), working closely with Support Delivery Managers to address areas for improvement and track progress against agreed actions.
- Root Cause Analysis (RCA): Conduct customer-specific RCA analysis following significant events, providing official Customer Facing Statements with outcomes.
- Support Health Insights: Provide insights and data on the technical health of the customer, helping evaluate the overall effectiveness of support services.
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Support Services Management - Delhi NCR - confidential
Description
Key Responsibilities:
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Service Manager
Only for registered members Delhi, NCR
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Service Manager
Only for registered members Delhi, NCR
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Head Managed Services
Only for registered members Delhi, NCR
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Branch Service Manager
Only for registered members Delhi, NCR
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Service Sales Manager
Only for registered members Delhi, NCR
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Service Delivery Manager
Only for registered members Delhi, NCR
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Field Service Manager
Only for registered members Delhi, NCR
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Territory Service Manager
Full time Maruti Suzuki- Delhi NCR
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Service Network Manager
Only for registered members Delhi, NCR
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Service and Performance Manager
Only for registered members Delhi, NCR
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Technical service manager
Full time Persolkelly India- Delhi NCR
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IT Manager, Service Desk
Only for registered members Delhi, Delhi, India, NCR
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Workshop Service Manager
Full time confidential- Delhi NCR
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Service Manager- DG Sets
Full time Super Management Consultants- Delhi NCR, Delhi
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Regional Manager Technical Services
Full time Chembond Chemicals- Delhi NCR, Delhi
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Marketing Manager For Security Services
Only for registered members Delhi, NCR
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Service Desk Operations Manager
Only for registered members Delhi, NCR
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Global Client Services Manager
Only for registered members Delhi, NCR
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Corporate Purchase Mgr( RM
Only for registered members Delhi, NCR
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Manager - Financial Advisory & Accounting Services
Only for registered members Delhi, NCR