Customer Support - Bengaluru, India - Guarented

Description

Year experiencefeedbackTake incoming calls from the customers

• Make outgoing calls to the customers
• Take customer chats
• Manage internal processes
• Be the voice of the customer in the company
• Taking feedbacks from the Customers for overall improvements in the company

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Requirements:_

- _
English and Hindi language is a must._

• A degree in a relevant field is a plus.

- _
Fresher_can also apply, while _
One Year_experience in customer support or a related role is a plus.

• Excellent verbal and written communication skills.
• Empathy, patience, and the ability to handle difficult customer situations with a positive attitude.
• Strong problemsolving and analytical skills.
• Ability to multitask and work effectively in a fastpaced environment.
• Proficiency in using customer support software, CRM systems, and other relevant tools.
• Knowledge of the industry and the company's products is advantageous.
• Flexibility to work in shifts, including weekends and holidays, as needed.

Salary:
₹15, ₹20,000.00 per month


Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift
• Rotational shift

Ability to commute/relocate:

• Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

Education:

• Bachelor's (required)

Experience:

- total work: 1 year (preferred)

• Customer service: 1 year (preferred)

Language:

• Hindi (required)
• English (required)