Customer Support Executive - Kalaburagi, India - The Au Tech Live

Description

Job Title: Customer Support Executive (Chat Process)

Company Name: The AU Tech Live

Location: Kalaburagi, Karnataka, India

Salary: ₹35,000 per year

Employment Type: Full-time, Permanent

Job Description:

Are you passionate about providing exceptional customer support? Do you excel at problem-solving and communication? The AU Tech Live is seeking a dedicated Customer Support Executive to join our team. In this role, you will be responsible for resolving queries of domestic customers through chat interactions. Your primary goal will be to ensure customer satisfaction by delivering high-quality assistance and maintaining a positive customer experience.

Responsibilities:

Utilize chat-based communication channels to address customer queries and provide excellent support.

Maintain accurate and up-to-date customer information in the system.

Handle customer issues calmly, aiming to de-escalate conflicts and find appropriate resolutions.

Collaborate with supervisors when necessary to escalate complex problems.

Conduct thorough research and testing to resolve customer problems efficiently.

Initiate follow-up with other service areas when required.

Demonstrate a commitment to delivering timely and high-quality solutions.

Perform any additional duties or responsibilities as needed.

FAQs:

1. What are the primary responsibilities of a Customer Support Executive in a chat process?

As a Customer Support Executive, your main responsibilities include addressing customer queries through chat interactions, maintaining customer information, resolving issues, and ensuring a positive customer experience.

2. What are the essential skills required for this role?

The key skills for this role include excellent communication abilities, problem-solving aptitude, patience, and the ability to work well under pressure. Strong typing skills and familiarity with chat-based communication platforms are also beneficial.

3. Is this a remote position?

No, this position is based in Kalaburagi, Karnataka, India, and does not offer remote or hybrid work options.

4. What is the salary for this position?

The salary for the Customer Support Executive role is ₹35,000 per year.

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Join our team at The AU Tech Live and embark on an exciting career in customer support We value dedication, excellent communication skills, and a passion for providing exceptional service. Apply today to become a part of our team.