Cec Officer - Noida, India - CSHRS

CSHRS

Verified Company

Noida, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

CEC Officer - Inbound - Privy (NOIDA)

For a Well known Indian Pvt. Bank

in Experience-1 year -
Max Experience 4 Years

Notice Period-Max 3 days (Immediate joining)

JOB ROLE
Attend the inbound calls of customers in both Retail Liabilities & Credit Cards and process the

queries & requests for customer's satisfaction

To identify and convert the opportunities for cross-selling (banking product) on customer's call

Responsible for quality communication and customer servicing within laid-down productivity and

service benchmarks.

Ensure customer "delight" and consistent service experience, including timely resolution of

customer queries/issues.

Complete the logs specified by the process (End-of-day target)

Adherence to Information Security norms & quality process norms.

To be aware of and comply with any updates about the process

Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.

Graduate
Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage

Excellent communication skills - Verbal & Written

Flexible to work 24/7 (
For Females: 7AM till 8PM) including Sunday/holidays

Flexible to get scattered 8 Week Offs in a month with 9hours shift

Good listening skills and strong communication abilities.

Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do

attitude & works with integrity

Team Player, collaborative Self-motivated person including the ability to act as a role model within

the organization. Should be able to establish rapport quickly with peers, managers & customers.

Location-Sector 16

Salary:
₹360, ₹450,000.00 per year

Benefits: