Ar Caller - Chennai, India - NTT DATA

NTT DATA

Verified Company

Chennai, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

In these roles you will be responsible for:

Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.
Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met
Analyzing medical insurance claims for quality assurance
Resolving moderately routine questions following preestablished guidelines
Performing routine research on customer inquiries.
Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team
Identify the outstanding claims with payers through the reports from clients
Place calls with payers with regard to outstanding claims
Document the details of the calls made to payers in DBPMS and the client software

Coordinate with the team leader in following the processes

Requirements for this role include:

Ability to work regularly scheduled shifts from Monday-Friday, 17:30 p.m. to 3:30 am IST.
A university degree or equivalent that required 3+ years of formal studies of the English language.
6+ months of experience in a serviceoriented role where you had to correspond in writing or over the phone with customers who spoke English.

Salary:
From ₹400,000.00 per month

Benefits: