Lead Project Coordinator - Uttar Pradesh, India - Aristocrat

Aristocrat Uttar Pradesh, India

1 week ago

Full time

Description

• Drive and coordinate both Major Incident, Change Management policies, processes and activities.

• Coordinate releases (scheduling, implementation and execution) to ensure that the integrity of the live Production environment is protected and that the correct components are released without impact.

• Work closely with NOC team to identify and classifies incidents (inc. Major) with the appropriate severity and priority. Also, that these incidents are escalated and reported in accordance with the processes.

• Monitoring the effectiveness of Release & Incident Management processes across the organization and make/deliver recommendations for their continuous improvement.

• Monitor and execute all notifications of Major Incidents to ensure that all designated personnel are kept informed on all identified Major Incidents.

• Ensure conformity of all teams to Incident and Change and Release Policies. Flagging and escalating non-conformity.

• Complete post implementation and Major Incident reviews in line with ITIL v4 Problem management practices and enhance the problem management function.

• Initiate Major Incident protocols, conference bridges, documenting actions and service restoration in line with ITIL v4 best practices.

• Manage all reporting on key metrics and outputs from both the Major Incident and Change Management processes.

• Support in providing evidence for ongoing Regulatory and Audit driven compliance. Working
closely with internal compliance functions.

• Drive root cause analysis and corrective activities in line with Problem and Incident best practice.

The candidate should be well organized with the ability to coordinate and prioritise multiple tasks across ITIL v4 practices. Candidates should be self-driven and comfortable in a continuous improvement environment. As a strong communicator will be called upon to communicate with both technical and non-technical stakeholders. We are a 24/7 business and the is a requirement for us to support our business outside of business hours when critical issues dictate.

What you'll do

6 years experience in an ITILv4 service role. Change, Major Incident or Problem Management
Strong communication skills, both written and verbal, capable of gathering and delivering information to both technical and non-technical stakeholders.
ITIL v4 foundation qualification.
Experience managing external stakeholders (including Regulators)
Works well under pressure and is comfortable in a proactive Continuous Improvement framework.
Can exhibit strong understanding and work in Incident, Service Request, Problem and Knowledge management disciplines.

What we're looking for

Must have strong analytical and creative problem-solving skills
Strong architecture and solutioning skills
Bachelors or Masters in Computer Science or similar discipline
Excellent oral and written, communication and customer service skills
Demonstrates an extremely high level of accuracy and attention to detail
Must have strong communication skills, able to work independently and be team oriented

Travel Expectations

None

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