Content(Aspera and Signiant Tools) - Bengaluru, India - CIEL HR Services

CIEL HR Services

Verified Company

Bengaluru, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Must Have - CONTENT(Aspera and Signiant tools)

Experience years

Location - Bengaluru/Mumbai**
Notice period - Immediate
Provide technical assistance to Signiant & Aspera customers and partners

Responsibilities:

Daily monitoring of multiple Signiant/Aspera Manager Dashboards
Troubleshoots all failed transfer jobs within agreed SLA via Signiant/Aspera Manager's dashboard
Works with the monitoring team regarding scheduling downtime for agents/servers
Coordinate all maintenance windows works with L3 team
Work with 3rd party contacts and troubleshoots issues with them directly
Manage Signiant/Aspera users to ensure correct configured with associated agents
Work closely with Engineering and Development teams to assist in developing patches, updates and scripts to resolve customer issues.
Assist in the creation and maintenance of knowledgebase articles for the customer support knowledge base.
Meet or exceed support and project specific goals and objectives

Skills/Experience Required:

Have 35 years minimum experience in a postproduction environment, with skills revolving around asset management and delivery.
Minimum 3 years of professional IT experience with File transfer accelerator Aspera and Signiant
Good Understanding of Signiant/Aspera errorcodes
Networking knowledge and troubleshooting experience including Administration, Routing, Switching, Firewalls and Load Balancers.
Linux and Windows system administration.
Ability to work a variety of shifts for support coverage
Excellent oral and written communication skills.
Strong technical, troubleshooting and analytical