Customer Services Executive - Bengaluru, India - Aspire Technologies

Aspire Technologies
Aspire Technologies
Verified Company
Bengaluru, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
Hiring For Customer Services Executive


Job Description:

Make or Receive inbound calls from the existing clients or prospective clients as per business expectations

  • Ensure complete and correct information is transferred to the customer on every call
  • Should handle the customers confidently and assertively
  • Ensure 100% customer satisfaction on all the calls handled and improve the overall CSAT
  • Should be fine with rotational week offs as per the process requirement.
  • Should be fine with all the shifts as per the company requirement.
  • Ensure minimum login hours are met
  • Meet the basic process metrics management like Attendance, Sale/Collections/Conversion, talk time, break time, Login hrs, Productive Time on system, ACHT, C-SAT scores, Call quality scores, Sales/Collection Score, Product test scores etc. as defined for his level.
  • Reporting basic escalation to supervisor.

Salary:
₹12, ₹15,000.00 per month


Schedule:

  • Rotational shift

Ability to commute/relocate:

  • Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (required)

Education:


  • Higher Secondary(12th Pass) (required)

Experience:


  • BPO: 1 year (required)
  • Customer service: 1 year (required)

Language:


  • English (required)
  • Hindi (required)

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