Workforce Analyst - Chennai

+ Workforce Analyst · + Job Description: · - People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. · - The four LEAD behaviours are L Listen and be authen ...

The role is responsible for managing task queues and ensuring SLA adherence across different LOB's. · This position focuses on real-time task monitoring resource allocation priority management reporting and SLA forecasting to ensure smooth daily operations and continuous process ...

The role is responsible for managing task queues and ensuring SLA adherence across different LOB's. · This position focuses on real-time task monitoring, resource allocation, priority management, reporting, · and SLA forecasting to ensure smooth daily operations and continuous pr ...

Schedule Planning & Adherence, Intraday Performance Track Schedule Adherence %, Occupancy, and Utilization Highlight deviations and their impact on SLAs Provide real-time dashboards for operations teams Take proactive actions during unexpected volume spikes or outages Reassign ag ...

The Senior Workforce Analyst will be responsible for analyzing and improving the efficiency of Gen's workforce. They will track schedule adherence, occupancy, and utilization, highlighting deviations and their impact on SLAs. · Track Schedule Adherence %, Occupancy, and Utilizati ...

Enterprise Workforce Management Product Analyst, VP · Enterprise Workforce Management (EWM) is a new capability at Citi that provides Citi leaders and managers with frameworks, standards, procedures, and tools to ensure adequate Organizational Health and Resource Management acros ...

Whether you're at the start of your career or looking to discover your next adventure, your story begins here. At · Citi · , you'll have the opportunity to expand your skills and make a difference at one of the world's most global banks. We're fully committed to supporting your g ...

+ Schedule Planning & Adherence: Track schedule adherence %quot;, occupancy quot;, utilization quot;. Highlight deviations impacting SLAs. · + Shrinkage & Productivity Analysis: Break down shrinkage into controllable vs. · uncontrollable factors. Calculate productivity KPIs such ...

HR data analyst role involves developing and executing a comprehensive strategy for HR data and analytics. · ...

Job Description: · Sagility is hiring a Workforce Management Analyst to join our team. The ideal candidate must have excellent communication skills, basic Excel knowledge, and the flexibility to work in rotational night shifts and from the office. · Key Requirements: · Excellent ...

The Workforce Management professional is responsible for forecasting, capacity planning, scheduling, and real-time management to ensure optimal resource utilization while meeting service level agreements (SLAs). · ...

This is a full-time on-site role for a Lead Analyst Finance based in Chennai. As a Lead Analyst Finance you will oversee financial planning and analysis prepare and review financial statements and deliver comprehensive financial reporting. · ...

We are looking for workforce management expert with 11+ years of experience in capacity planning/scheduling/forecasting in back office processing with expertise in healthcare bfsi industry. · Effective analysis large volumes data communicate actionable insights drive improvement ...

Role: WFM Real-Time Analyst · Job Description: · The RTA is responsible for real time monitoring of service levels and site performance during the day to ensure effective management of the inbound call volume. · Role & Responsibilities: · Monitor real-time performance met ...

+Job summary · The Workforce Management Real Time Analyst monitors agent schedule adherence in real time using workforce management tools and ACD real-time displays.++1+ years of experience in Workforce Management, Real Time Analysis+ · Experience in a large (100 agents minimum), ...

The Workforce Management Real Time Analyst is responsible for monitoring and reporting agent schedule adherence in real time using workforce management tools and ACD real-time displays. · The RTA works closely with Operations, promptly communicating non-adherence events so that a ...

We are seeking a dynamic · Technical / Business Analyst · to join the Edrevel AI team — an AI-powered Learning Experience Platform (LXP) revolutionizing education, workforce development, and compliance training. The ideal candidate will bridge the gap between clients, technology, ...

As a Senior HRIS Analyst, you will own the ongoing stability, optimization and enhancement of HR systems ensuring they remain current and aligned with business needs. · ...

+Monitor agent schedule adherence using real-time adherence software and call out non-adherent events to Operations through Desk Alerts or over the walkie-talkie. · +Coordinate with WFM and other Traffic Analysts on the same campaign to ensure continuity of coverage and distribut ...

We are looking for a Real Time Analyst to monitor agent schedule adherence and provide historical reporting compilation. · Review and analyze call arrival patterns to improve customer practice. · The ideal candidate has three years of experience in a call center environment with ...