Pursuit and Self-serve Coordinator- Supervising - Bengaluru, Karnataka, India - EY

Verified Company

Bengaluru, Karnataka, India

5 days ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you.

And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Job Title :
Pursuit and Self-Serve Coordinator (PSSC) - Supervising Associate

Function:
Markets, BMC Agency and AWS (MBA)

Job Summary:

EY Global Delivery Services (GDS) consists of various service delivery centres from which Client Service and Enablement Services teams operate to deliver strategic support to EY member firms.

GDS spans all geographies, practices, services lines, sectors and competencies within EY to deliver integrated services that result in efficient and world-class solutions.

This position is with the Deal Management CoE in the EY GDS MBA Function.

The GDS Deal Management CoE serves as an extension to the onshore pursuit teams who are involved in the direct bid management process.

The Deal Management CoE supports the onshore teams in a variety of ways, adding value during the pursuit process/bid management cycle.

The UK & Ireland (UK&I) Pursuit and Self-Serve Coordinator (PSSC) will provide support in the different phases of the pursuit process.

This role will support the onshore Pursuit Strategists in all the stages of the bid management process, including the pre-RFP, RFP and post-RFP phases.

The range of activities will include bid co-ordination, project management, document and diagram management, research, review and analytical support for the onshore pursuit team throughout the bid management cycle.

This role will support in executing globally consistent strategy, methodology and process as defined by the Global Markets Activation Team (MAT) Leadership.

The PSSC will also manage, maintain, own and drive the UK&I Self-Serve SharePoint platform supported by a GDS administrator.

While a UK&I Pursuit Leader will be accountable for the UK&I Self-Serve SharePoint platform, the responsibility of running the platform will sit with the PSSC.

The platform houses the UK&I pursuit library and best in class pursuit tools, tips and templates required by the service lines to complete pursuits that have been identified as requiring 'supported self-help' support only.

The PSSC will be responsible for uploading and curating self-help content, tracking usage, driving adoption through demos and curating regular updates/communications, maintaining frequently asked questions (FAQ) responses, and developing materials to maximise their understanding and utilisation of self-service tools and resources.

The PSSC will be a point of contact to guide and direct service users to available answers to common and standard PQQ/RFI/RFP questions, as well as other pursuit resources.

Essential Functions of the Job:

Managing the Deal Activation self-serve site

Sourcing the very best pursuit materials and tools from our global network
Leveraging tools that support a UK&I pursuit process and or proposal e.g., tracking and assessment tools
Helping teams in creating UK&I pursuit templates for on brand and quick proposal production
Collating pursuit tips and guidance such as tip videos and guides
Keeping the pursuit library up to date with UK&I proposals and pitch examples by service line, sector and solution
Updating the A-Z UK&I links and key pursuit contacts
Expedited access to Deal Activation assessment and support via a request form
Dedicated helpdesk point of contact for pursuit queries and to direct users to the right content and resources
Manage links to global pursuit collateral and resources
Support in identifying responses to typical RFI/PQQ type questions
Provide quarterly updates on usage of site content, site visits and trends
Have a process in place to ensure all assets on the site are uptodate
Continuous improvement retrieving and building on user feedback
Regular cadence with the Self-Help Lead and service lines points of contacts and knowledge and innovation leads to ensure the site remains fit for purpose and drive relevant activities

Strategic Pursuit and Opportunity Management

Contribute to the execution of pursuit methodology and support in the development of research packs, stakeholder profiles, credentials, market share data and competitor analysis
Source information from relevant internal sources and teams in order to collate and review information logically, producing high quality outputs in a timely manner
Set up and drive a project management plan throughout the bid (pursuit) cycle with critical milestones, coordinating with both onshore and offshore teams
Act as a point of contact in managing the endtoend process, evaluating requirements, organising meetings, preparing meeting notes, finalising timelines, and accountabilities as per deadlines
Assist the onshore team in