Customer Service Executive - Coimbatore, India - LYRIC LABS INDIA PVT LTD

LYRIC LABS INDIA PVT LTD
LYRIC LABS INDIA PVT LTD
Verified Company
Coimbatore, India

3 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
We are seeking a skilled and experienced Customer Service Executive to join our dynamic team.

If you have 2-5 years of customer service experience and are fluent in English and Hindi, this opportunity is for you.

While the role offers work-from-home flexibility, occasional travel to office/client location will be required.


Responsibilities:


  • Provide exceptional customer support and assistance in a courteous and professional manner.
  • Handle customer inquiries, resolve issues, and ensure customer satisfaction.
  • Communicate effectively in English and Hindi, both written and verbal.
  • Maintain accurate and detailed customer records.
  • Collaborate with team members and departments to resolve complex customer issues.
  • Stay uptodate with product knowledge and company policies to provide accurate information to customers.
  • Strive to exceed customer expectations and deliver a positive customer experience.

Requirements:


  • 25 years of experience in customer service roles.
  • Fluent in English and Hindi, with excellent communication skills.
  • Strong problemsolving and decisionmaking abilities.
  • Ability to work independently and in a team environment.
  • Proficient in using customer service software and tools.
  • Exceptional interpersonal skills and a friendly approach.
  • High level of empathy and patience when dealing with customers.
  • Flexibility to occasionally travel to office/client location as required.

Benefits:


  • Competitive salary and benefits package.
  • Workfromhome flexibility.
  • Opportunity for professional growth and development.
  • Collaborative and inclusive work environment.
  • Chance to contribute to a growing and innovative company.

Job Types:
Full-time, Regular / Permanent


Salary:
₹10, ₹28,037.35 per month


Schedule:

  • Day shift

Experience:

- total work: 1 year (preferred)

  • Customer service: 1 year (preferred)

Language:


  • English (required)
  • Hindi (required)

Speak with the employer
Expected Start Date: 01/08/2023
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