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Navi Mumbai

    Customer Care Executives/ Managers - Navi Mumbai, India - timesjobs

    timesjobs
    timesjobs Navi Mumbai, India

    1 week ago

    Default job background
    Full time
    Description
    Requirements Experience: 1 to 3 Years

    Education:
    B.E./B.Tech/any Graduate with experience is preferable but freshers with good academic record can also apply

    Skills:
    Attracts potential customers by answering product and service questions suggesting information about other products and services.
    Opens customer accounts by recording account information.
    Maintains customer records by updating account information.

    Resolves product or service problems by clarifying the customer's complaint determining the cause of the problem selecting and explaining the best solution to solve the problem expediting correction or adjustment following up to ensure resolution.

    Recommends potential products or services to management by collecting customer information and analyzing customer needs
    Prepares product or service reports by collecting and analyzing customer information
    Contributes to team effort by accomplishing related results as needed.


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