Infrastructure Architect - Bengaluru, India - Kyndryl Solutions Private Limited

Kyndryl Solutions Private Limited
Kyndryl Solutions Private Limited
Verified Company
Bengaluru, India

1 month ago

Deepika Kaur

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Deepika Kaur

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Description

Why Kyndryl
Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl?


We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities.

We invest heavily in you - not only through learning, training, and career development, but also through the flexible working practices and stellar benefits that help you grow and progress long-term.

And we give back - from planting 90,000 trees in our first 3 months as part of our One Tree Planted initiative to the Corporate Social Responsibility and Environment, Social and Governance practices embedded within everything we do, we are committed to powering human progress in an ethical, sustainable way.


Your Role and Responsibilities
The Workload Automation Operations Team is a 24x7 support system. Members are responsible for monitoring, troubleshooting / escalating workload issues in development, acceptance, and production environments. There are Eight Control M servers controlling over five thousand agents around the world, managing approximately 35K jobs daily.

  • The role of the senior associate in workload automation operations will center on the following points.
  • Ownership of the workload automation environments to included, but not be limited to:
  • Proactive monitoring of automated processing and taking action on processing failures, various alerts and general work flows within the workload environment.
  • Creating tickets, escalation and documentation of workload processing issues as directed by PSP, or specific instructions embedded in job definitions.
  • Assisting with managing batches to mitigate impact on Service or Operating Level Agreements.
  • Creating and decommissioning of batch schedules within the scheduling tool, following documentation and department protocols.
  • Assisting with modifications of automated processing and workflows within the workload environments, per request via Service-Now ticketing system.
  • Creating and maintaining documentation and reporting for supported environments.
  • The role requires the individual to operate as a Subject Matter Expert (SME) within their scope of the workload automation solution providing level 3 production support.
  • This requires the individual to work closely with the subteam lead for workload automation. In addition, the role requires decision making / input relating to Use of their Subject Matter Expert (SME) knowledge in all Control M components to provide fault tolerant schedules and alerting.
  • Provide advice and assistance to our clients concerning the changing workload environment when better practices are identified.
  • Seeking various automation opportunities wherever possible, utilizing various EY supported tools.
  • Reviewing Service and Incident tickets and working with support in managing batches in production and nonproduction environments.

Required Technical and Professional Expertise

  • Bachelor's degree in computer science or a related discipline, or equivalent work experience.
  • Proficient with Control-M workload automation software
  • Version 9.0.
  • Intermediate knowledge on BIM, AFT, SAP, Control modules, Self Service within Control-M and SFTP.
  • Basic knowledge to navigate through various OS systems and execute scripts (Windows, Unix, Linux, Oracle/ SQLPlus).
  • Ability to diagnose, troubleshoot and resolve incidents and manage the ticketing queue (i.e. Service Now or any other ticketing platform).
  • Proficient with MS Excel, Access, Word, Outlook, Visio, SharePoint and Service No.

Preferred Technical and Professional Experience

  • Excellent communication and interpersonal skills.
  • Strong critical thinking skills.
  • Clear understanding of IT.
  • Dependable leadership skills.
  • Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid change.
  • Customer orientation and responsiveness.
  • Ability to deal efficiently with escalations and difficult situations/people under pressure.
  • Outstanding selfmanagement, influence management, information presentation.
  • English language skills excellent written and verbal communication.
  • Experience working in a global IT environment.
  • Basic project management and reporting skills.
  • Flexibility in work schedule to accommodate business needs.
  • ITIL training a plus.

Required Education
Bachelor's Degree


Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are.

We welcome people of all cultures, backgrounds, and experiences.

But we're not doing it single-handily: Our Kyndryl Inclusion Networks (KINs) are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice.

This dedication to welcoming everyone into our company means that Kyndryl gives
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