Customer Service - Mumbai, India - Tech Mahindra business service
1 week ago
Description
Customer Support Executive Responsibilities:
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.
Customer Support Executive Requirements:
- A bachelor's degree in administration or a related field.
- A minimum of 3 years experience.
- Excellent interpersonal and written and oral communication skills.
- Ability to lead a team.
- Knowledge of CRM systems.
- Computer skills.
- Knowledge of mediation and conflict resolution techniques is preferable.
Job Types:
Full-time, Regular / Permanent
Salary:
Up to ₹40,000.00 per month
Benefits:
- Provident Fund
Schedule:
- Night shift
- Rotational shift
- UK shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Mumbai Suburban, Maharashtra: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- malad location?
Education:
- Higher Secondary(12th Pass) (required)
Experience:
- Customer service: 1 year (required)
- International voice process: 1 year (required)
Language:
- English (required)
Shift availability:
- Overnight Shift (required)
- Night Shift (required)
Willingness to travel:
- 100% (required)
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