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    Customer Service Executive - Pune, India - timesjobs

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    Full time
    Description
    Customer Service Executive - Technical Support Center

    Date: 22 Feb 2024


    Location:
    Pune, India


    Company:
    Tata Communications

    Broad Outline of the Role
    The role is responsible for managing customer queries and operations.

    This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.

    Purpose
    Broad objective of the role
    Size and Scope of Role

    No. of direct reports
    Total team size

    Minimum qualification & experience
    Graduate with 0-4 years of experience
    Other knowledge/skills

    Demonstration of problem-solving skills
    Prior experience of providing customer service support in fast paced, high availability, 24X7 environments.
    Maintain awareness of latest technologies in the domain

    Key Responsibilities

    Taking ownership of customer issues reported, solving their problems through by providing resolution.
    Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues.
    Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
    Ensure SLAs are achieved and work proactively to maintain the same.

    Technical Competencies
    Knowledge / Skills

    Communication Skills

    Job Segment:
    Technical Support, Technology, Customer Service

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