Back Office Executive/ Customer Support Executive - Kolkata, West Bengal, India - ZKL Bearing India

ZKL Bearing India
ZKL Bearing India
Verified Company
Kolkata, West Bengal, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Company Description


ZKL India started its operations in 2000 and today provides industry leading industrial engineered bearing solutions through its pan India network.

Over the years the company has evolved from being just a ball bearing distribution company to a knowledge-driven engineering company helping customers achieve sustainable and competitive business excellence.


Role Description

  • Process customer orders, address concerns, and ensure resolution of customer issues.
  • Employ creative solutions for designing or exploring nonstandard product requests.
  • Collaborate with various departments to determine service charges, collect payments, and manage billing.
  • Resolve billing issues through product exchanges and coordination with the accounting department.
  • Maintain and update customer records.
  • Prepare and send quotes, providing written proposals to customers.
  • Track shipment status of customer orders.

Qualifications

  • Bachelor's degree in any field.
  • A minimum of 3 years experience.
  • Excellent interpersonal and written and oral communication skills.
  • Knowledge of CRM systems.
  • Good Typing Speed with Computer skills

Gender:
Female only


Job Types:
Full-time, Permanent


Salary:
₹12, ₹18,000.00 per month


Schedule:

  • Day shift

Education:


  • Bachelor's (preferred)

Experience:

- total work: 3 years (preferred)


Language:


  • English (preferred)

Ability to Commute:

  • Kolkata, West Bengal (preferred)
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