ServiceNow Developer - Hyderabad / Secunderabad, Telangana - Amgen Technology Private Limited

    Amgen Technology Private Limited
    Amgen Technology Private Limited Hyderabad / Secunderabad, Telangana

    3 days ago

    Full time ₹900,000 - ₹2,200,000 (INR) per year *
    Description

    Roles & Responsibilities:

    • Provide day-to-day administrative support for the ServiceNow platform, including Employee Center Pro/Service Portal, Knowledge Management (KM), and Virtual Agent.
    • Fulfill service requests promptly, ensuring accurate solutions that meet user needs.
    • Respond to and resolve incidents related to self-service automation, minimizing downtime and disruption.
    • Perform routine maintenance tasks such as patching, platform upgrades, and system health monitoring.
    • Assist in developing and maintaining knowledge articles within Knowledge Management to enhance user self-help capabilities.
    • Support customization and configuration of ServiceNow features (forms, fields, workflows, notifications).
    • Fix platform issues and collaborate with senior developers or platform owners for advanced resolutions.
    • Assist with setup, configuration, and management of Virtual Agent for automated workflows.
    • Monitor platform performance and usage, recommend improvements to optimize efficiency.
    • Ensure compliance with role-based access control (RBAC) and security protocols.
    • Collaborate with end users to gather feedback and implement adjustments for self-service automation experience.
    • Provide support for UI workspace and mobile app usage, troubleshooting minor issues.
    • Create and maintain documentation for platform changes, updates, and administrative processes.
    • Stay current with ServiceNow releases, best practices, and technologies to continuously improve the platform.

    Basic Qualifications:

    • Master's degree with 1 - 3 years of experience in Computer Science, IT, or related field OR
    • Bachelor's degree with 3 - 5 years of experience in Computer Science, IT, or related field OR
    • Diploma with 7 - 9 years of experience in Computer Science, IT, or related field

    Must-Have Skills:

    • ServiceNow Administration: Experience configuring and maintaining Employee Center Pro, Service Portal, self-service modules, user roles, access control, and portal pages.
    • Automation & Workflow Configuration: Proficiency with Flow Designer or similar tools to create workflows for self-service enhancement.
    • Knowledge Management Setup: Knowledge of creating, categorizing, maintaining knowledge articles, and managing permissions.
    • Virtual Agent & Mobile App Configuration: Experience configuring and managing Virtual Agent, Now Assist generative AI, and mobile applications.

    Good-to-Have Skills:

    • Service Portal Customization: Basic HTML, CSS, and JavaScript skills for minor portal customizations.
    • Performance Analytics Reporting: Understanding of creating reports and dashboards to monitor performance and user satisfaction.
    • Scripting Fundamentals: Exposure to JavaScript and Glide scripting for platform troubleshooting and minor customization.
    • Mobile & Virtual Agent Best Practices: Awareness of best practices to optimize chatbot and mobile app responsiveness and engagement.

    Professional Certifications (Preferred):

    • ServiceNow Certified System Administrator
    • ServiceNow Certified Application Developer
    • ServiceNow Certified Implementation Specialist (CIS) micro-certifications in Service Portal, Performance Analytics, or Virtual Agent

    Soft Skills:

    • Excellent analytical and troubleshooting capabilities
    • Strong verbal and written communication skills
    • Ability to work effectively with global, virtual teams
    • High initiative and self-motivation
    • Strong multi-tasking and prioritization skills
    • Team-oriented with a focus on collaboration and goal achievement
    • Strong presentation and public speaking skills
    * This salary range is an estimation made by beBee
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