Associate Chat - Gurugram, Haryana, India - Air India

Air India
Air India
Verified Company
Gurugram, Haryana, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
**Job Description

Number of Openings: 1


Location:

GGN

  • Provide product and service information to customers, Research required information using available resources, Research, identify and resolve customer complaints.
  • Research, identify and resolve customer complaints, document all chat information according to standard operating procedures, Recognize, Recognize, document, and alert the management team of trends in customer chat, Follow up customer calls/chat where necessary, Other duties as assigned

Experience
years' experience in customer service process/operations/Chat Process


Roles/Responsibilities

  • Provide product and service information to customers, Research required information using available resources, Research, identify and resolve customer complaints.
  • Research, identify and resolve customer complaints, document all chat information according to standard operating procedures, Recognize, Recognize, document, and alert the management team of trends in customer chat, Follow up customer calls/chat where necessary, Other duties as assigned

Competencies

  • Preference to be given to Aviation experienced.
  • Should be flexible with 24/7 working environment.
  • Good communication skills (Verbal and Written)
  • Working knowledge of Ms Excel

Desired Education

  • Minimum Graduate

Desired Experience
years' experience in customer service process/operation
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