Customer Support Executive - Delhi, Delhi, India - Easy Recruitz

Easy Recruitz
Easy Recruitz
Verified Company
Delhi, Delhi, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
Managing large amounts of inbound and outbound calls in a timely manner.

  • Follow communication "scripts" when handling different topics.
  • Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.
  • Seize opportunities to upsell products when they arise.
  • Build sustainable relationships and engage customers by taking the extra mile.
  • Keep records of all conversations in our call centre database in a comprehensible
  • Frequently attend educational seminars to improve knowledge and performance level.
  • Meet personal/team qualitative and quantitative targets.

Desired Profile

  • Previous experience in a customer support role.
  • Track record of overachieving quota.
  • Strong phone and verbal communication skills along with active listening.
  • Familiarity with CRM systems and practices.
  • Customer focus and adaptability to different personality types.
  • Ability to multitask, set priorities and manage time effectively.
  • High school degree manner.

Salary:
₹100, ₹240,000.00 per year


Schedule:

  • Day shift

Application Question(s):

  • Are you available for the F2F interview at Jasola Office?

Experience:


  • Customer support: 2 years (required)

Location:


  • Delhi, Delhi (required)

Work Location:
In person
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