Jobs
>
Mumbai

    Operations Support Manager - mumbai, India - Gelato

    Gelato
    Gelato mumbai, India

    25 minutes ago

    Default job background
    Description

    About Gelato
    Gelato has built the world's largest and most global platform for on-demand production and fulfillment of customized products. Today, those products are part of huge markets, such as apparel, wall-art, drinkware, digitally printed books, greeting cards. In the future, the market opportunities are endless thanks to new technologies such as 3D printing. We support a new wave of e-commerce entrepreneurs to sell their creativity globally, with a more local and sustainable production. With local production and exact matching of supply and demand, there is no waste, and carbon emissions are reduced.

    We own no assets - we build the software that connects world-class production facilities all across the world. We have more than 100 production partners in 32 countries. In 72 hours we can reach more than 5 billion people with customized products in a smarter, faster, and greener way.

    The position

    With a global network of hundreds production and logistics partners, operational excellence is at the core of how Gelato delivers value to its customers. As a Partnerships Support Manager, you will help Gelato to grow and develop our global operations. You will work on progressively challenging opportunities in the core of our elite operations network, designed to stretch and develop your analytical and operational capabilities.

    You will engage directly with our production partners, supporting them on queries impacting their operation and our end customer experience. You will triage issues directly with our product managers and engineering teams, making real time decisions on the short term fixes and resolution needed as well as recommendations on the long-term process improvements with a focus on utilizing technology and AI. Through this you will have a heavy influence on the roadmap and technology we bring forward to partners to improve Gelato's global operations, ensuring high quality products arrive fast to end customers around the world. Through this role you will get direct customer exposure, work to share the voice of the customer throughout the organization and work on short and longer term products to improve the experience of our production partners.

    What you'll be doing

    This is a hands-on role where you need to be able to both dive deep and solve escalations and zoom out to work with data and identify root cause solutions using technology. Key responsibilities of the role include:

  • Effectively resolve partner support cases and escalations with high quality, speed, empathy and accuracy
  • Build relationship with Partner Operations team and help them grow and succeed in Gelato Network
  • Monitor and maintain the health of key operational metrics
  • Build new processes and playbooks that help Gelato to scale
  • Identify automation opportunities, working closely with the engineering team to build solutions for emerging trends using AI
  • Drive cross-functional projects to reduce escalations and improve the partner and customer experience

    • Who you are

    You have a start-up mentality and a passion for drilling down to find the root cause of a problem. You are a customer-obsessed problem solver, eager to learn and improve. More than that we would like to see evidence of the following in your profile:

  • University degree, and 2+ years of relevant experience in operations or customer service
  • An entrepreneurial mindset that allows you to find new solutions to issues that arise with a focus on utilizing technology and AI
  • Excellent organizational and time management skills with great attention to detail
  • Proficient in data analysis, using tools like Excel or other data analytics software
  • Strong client-facing and communication skills
  • Ability to adapt, change and grow quickly as we build the organization
  • All candidates should be business-fluent in English

    • What it's like to work at Gelato
    We are a customer-obsessed team with the ambition to change the world by connecting technology to the printing industry and making it much more sustainable. Everyone who joins our team must feel genuinely intrigued and motivated by our mission. We expect a lot. We are a driven team with big goals, so we seek individuals who are genuinely passionate about their work and possess an entrepreneurial spirit. Our culture is unique and we live by our values, so it's worth learning more about our culture and how we work before presenting your application.

    At Gelato, we pride ourselves on our global presence with 16 offices worldwide, fostering a dynamic and diverse work environment. Rooted in a culture that values collaboration, creativity, and camaraderie, we actively cultivate a company culture that thrives on shared experiences. We encourage team members to embrace this culture by working from our inspiring office spaces at least three days a week, allowing for meaningful connections and collective growth.

    Lastly, we ask that you please upload your CV in English , regardless of which country you are applying from.

  • Ishan Technologies

    Manager - Customer Support

    1 week ago

    Ishan Technologies Mumbai, India

    Company Description. · Ishan Technologies is a leading ICT group with a strong pan-India presence. · We provide simplified technology solutions, reliable and secure network solutions, and customized IT and Telecom solutions for businesses in the Retail, Enterprise, and Government ...

  • W. L. Gore & Associates

    Operations Support Manager

    39 minutes ago

    W. L. Gore & Associates mumbai, India Full time

    About the Role: We are looking for an Operations Support Manager to join our team.In this role, you will be involved in some of the functions include Customer Service, Tender Administration, Inside Sales, Channel Management, Contracts & Documentations, and Congress & Events. You ...

  • Tata AIA Life Insurance

    Manager - Sales Support

    32 minutes ago

    Tata AIA Life Insurance mumbai, India

    Vendor Empaneling – Includes: documentation requisition and scrutiny, uploading the same in system, getting the agreement aligned and vetted, support in penny testing of the vendor and finally coding · Vendor Invoicing – Includes informing the Vendor on the invoices to be raised ...

  • Leanplum

    Manager Global support

    26 minutes ago

    Leanplum mumbai, India Full time /

    About · CleverTap:CleverTap is the all-in-one engagement platform that helps brands unlock limitless customer lifetime value by helping them create personalized experiences to retain their most valuable customers. The platform empowers businesses to orchestrate experiences for ...

  • Palladium: Make It Possible

    District Disaster Management Support

    1 week ago

    Palladium: Make It Possible Maharashtra, India

    About Palladium: · Palladium is a global leader in the design, development, and delivery of Positive Impact – the intentional creation of enduring social and economic value. We work with governments, businesses, and investors to solve the world's most pressing challenges. With a ...

  • Macquarie Group

    Manager - Trade Support Analyst

    40 minutes ago

    Macquarie Group mumbai, India Permanent - Full time

    We have an exciting opportunity for an Analyst to join our Commodities and Global Markets Technology team. You will collaborate with stakeholders across various sectors to accomplish organisation-wide transformation goals. You will have a direct impact on the success of our Macqu ...

  • HSBC

    Associate Relationship Support Manager

    38 minutes ago

    HSBC mumbai, India Permanent - temps plein

    Some careers open more doors than others. · If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers oppo ...

  • 9608 Deutsche India Private Limited, Mumbai Branch

    Global FTE Management Support

    32 minutes ago

    9608 Deutsche India Private Limited, Mumbai Branch mumbai, India

    Description · The Private Bank combines Deutsche Bank's private clients business in Germany and its international business with private and commercial clients together with Wealth Management in a single division. · In both the domestic German market and worldwide the Private B ...

  • Standard Chartered Bank

    Manager, Collection Support, CPBB

    38 minutes ago

    Standard Chartered Bank mumbai, India Full time

    RESPONSIBILITIES · Business · To ensure that all collection activities · Are carried out in compliance with the bank policies / standards, and with due recognition of the regulatory guidelines within the country and all relevant risk type framework. · Uphold the principles ...

  • PayU

    Assistant Manager – Customer Support

    38 minutes ago

    PayU mumbai, India

    About PayU PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy a ...

  • Universal Education

    IT Helpdesk Executive

    4 days ago

    Universal Education Mumbai, India

    **Google Workspace Management** · Domain Management · Plan & Payment periodic Maintenance · User Creation/Suspend/Password Reset/Rename · Google Product training to unfamiliar staff · **Domain Management** · Purchasing New Domains as per requirement · Periodic Maintenance & Renew ...

  • Universal Education

    IT Helpdesk Executive

    1 week ago

    Universal Education Mumbai, India

    **Google Workspace Management** · Domain Management · Plan & Payment periodic Maintenance · User Creation/Suspend/Password Reset/Rename · Google Product training to unfamiliar staff · **Domain Management** · Purchasing New Domains as per requirement · Periodic Maintenance & Renew ...

  • WTW

    Na Renewal Services

    1 week ago

    WTW Mumbai, India

    NA Renewal Services - Transformation * · - Mumbai, IN · November 23, 2023 · Principal Duties/Responsibilities · - Support Client Management and Client Advocacy colleagues with the preparation and management of tasks and deliverables required as part of the renewal process. · - Co ...

  • BirlaSoft

    Desktop Support- Worli

    4 days ago

    BirlaSoft Mumbai, Maharashtra, India

    Country/Region: IN- Requisition ID: 9700- Work Model: · - Position Type: · - Salary Range: · - Location: INDIA - MUMBAI - BIRLASOFT OFFICE**Title**:Desktop Support · - Worli**: · - Description: · - **JD**: · **Skill: Desktop Support resources** · Handling tickets which are requir ...

  • WTW

    Legal - Carrier Agreement

    1 week ago

    WTW Mumbai, India

    **Background** · Over recent year the Legal practice has deployed a series of technology platforms to underpin its operation. The purpose of this role is to provide administrative and analytical support to the Legal Ops team utilising the tools already deployed. The person who fu ...

  • Capgemini

    Successfactors Lms

    1 week ago

    Capgemini Maharashtra, India

    LMS support (L2/L3) for project in the field of pharma based company: SAP SUCCESSFACTORS LMS support, Problem solving, LMS Configuration, Incident management, Problem management, KPIs, Change management, Plateau reports and CMDB modules. Leading all Learning system releases - Rel ...

  • Iron Systems

    Desktop Euc L1

    3 days ago

    Iron Systems Mumbai, Maharashtra, India

    **Date Posted**: · - 3/21/2024 · **Job Function**: · - IT Support · **Location**: · - Mumbai MH - IND · **Offered Salary**: · - Competitive · **_Responsibilities:_** · - Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution. · - Manage IMAC ...

  • TeachForIndia

    Associate, School

    6 days ago

    TeachForIndia Mumbai, Maharashtra, India

    The Associate, School & Community Relations is responsible for managing school and community partnerships as well as supporting the Program team with Stakeholder Management in schools and communities and Placement of Fellows in Mumbai City. As Associate, School & Community Relati ...

  • Link Group

    PMO Coordinator

    5 days ago

    Link Group Mumbai, India

    **Overview** · PMO encompasses Portfolio, Programme and Project Management Offices. The PMO Coordinator role oversees the administration needs of projects and programmes to support overall governance and effective performance management. They are responsible for supporting a comm ...

  • WTW

    Na Renewal Services

    1 week ago

    WTW Mumbai, India

    NA Renewal Services - Transformation * · - Mumbai, IN · November 24, 2023 · - Support Client Management and Client Advocacy colleagues with the preparation and management of tasks and deliverables required as part of the renewal process. · - Collaborate with functional teams to i ...