Process & Solution Key User (Ap) - Bengaluru, India - Volvo Group

Volvo Group

Verified Company

Bengaluru, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

India

Position Description

Mission/purpose:

The Process & Solution Key User supports process/solution development, improvements and implementation of standard processes/solution on a local site and organizational unit including any adaptations or variants.
The Process & Solution Key User will support the end users and support the full utilization of process and solutions

Key responsibilities:

Bring business knowledge and needs/ requirements from all users to the Business Process Developer/Solution Leader in process/solution development and improvement activities- Analyze business issues and business requests from a process and solution perspective before initiating a formal change request

Collect, analyze, propose and help prioritize change requests from the users represented towards the Business Process Developer or the Solution Leader
Participate in acceptance tests (process and solution)
Approve/Reject user acceptance test (i.e. new solution releases)
Identify root cause to define process and solution improvement area and propose solution or escalate
Review and accept process/solution development and improvement proposals
Be the single point of contact for end users (i.e. "how to" questions regarding the process/solution(s) incl. access requests)
Address IT end user questions and act as single point of escalation to the ITS support
Accept escalation of process / IT solution maintenance and support issues and development and improvement proposals on behalf of the end users
Register a change request
Communicate and anchor process/solution improvement proposals
Support implementation of standard process/es and solution(s)
Support the definition of process measurement/s
Identify training needs, plan and secure training in cooperation with Business Process Developer and / or Solution Leader
Perform process training and give support to end users
Perform SAP trainings for end users
Represent the users in user groups/reference groups or similar forums

System knowledge:

SAP, Excel - fully proficient
Very good knowledge of tools used in the specific area

Required competences:

Minimum 3 years of professional experience gained in accounting area
High level of business process knowledge
Good understanding of related processes and solutions
Good understanding of process interfaces to other processes
Basic knowledge about process methods and tools
Good communication skills
End to end process knowledge
Effective communication
Partner and customer focus
Teamwork and cooperation
Continuous improvement/action oriented
Crossborder collaboration

About us

Volvo Group Finance contributes to realizing the vision of the Volvo Group by developing and providing a wide range of expert services from financial planning to accounting, business controlling, M&As, financial reporting and investor relations. With Volvo Group Finance you will be part of a global and diverse team of highly skilled professionals who work with passion, trust each other and embrace change to stay ahead. We make our customers win.

Auto req ID
142545BR

Organization
Group Finance

State / Province
Karnataka

City/Town
Bangalore

Employment/Assignment Type
Regular

Travel Required (maximum)
No Travel Required

Functional Area
Finance & Control

18-Aug-2023