Sales Executive - Kolkata, India - East and West Communication

Description

The Sales Representative is responsible for contracting and closing local business and ensuring that business is turned over properly and in a timely fashion for quality service delivery.

The position is responsible for achieving revenue goals by actively up-selling each business opportunity to maximize revenue.

The incumbent implements the brand's service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.

CANDIDATE PROFILE

Education and Experience:

• High school diploma, minimum 1 years experience in the sales and marketing, guest services, front desk, or related professional.
• 2year degree from an accredited university in Business Administration, Marketing, Management, related work experience required.

CORE WORK ACTIVITIES

Managing Sales Activities

• Manages sales efforts for the Business.
• Works collaboratively with offproperty sales channels (e.g., Sales Office, Area Sales, EST) to ensure sales efforts are coordinated, complementary and not duplicative.
• Responds to incoming opportunities.
• Identifies, qualifies and solicits new business to achieve personal and revenue goals.
• Understands the overall market competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
• Closes the best opportunities on market conditions and needs.
• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
• Manages sales revenue and operation budgets, and provides forecasting reports.
• Develops menus which drive sales.
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
• Participates in and practices daily service basics of the brand.
• Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.
• Ensures successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and the company.

Providing Exceptional Customer Service

• Interacts effectively with sales, vendors, competitors, local community, in order to ensure guest satisfaction.
• Executes and supports the company's Customer Service Standards and Brand Standards.
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
• Gains understanding of the primary target customer and service expectations serve the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
• Develops a close working relationship with operations to ensure execution of strategies at the level.

Additional Responsibilities

• Performs other duties, as assigned, to meet business needs.

Salary:
From ₹15,000.00 per month


Benefits:

• Flexible schedule

Day range:

• Monday to Friday

Shift:

• Day shift

Supplemental pay types:

• Bonus pay
• Commission pay
• Performance bonus

Travel requirement:

• Travel

Ability to commute/relocate:

• Kolkata,

West Bengal:
Reliably commute or planning to relocate before starting work (required)


Experience:

• B2B sales: 1 year (preferred)
• Event marketing: 1 year (preferred)
• Sales: 1 year (preferred)

- sales representative: 1 year (preferred)


Language:

• English (required)

Speak with the employer
Application Deadline: 20/05/2023

Expected Start Date: 30/05/2023