Customer Support Executive - Mumbai, India - Recurso HR Services

Recurso HR Services
Recurso HR Services
Verified Company
Mumbai, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Rotational Shifts (as per business requirement):

  • 8:00 AM to 5:00 PM (Work from office)
9:00 AM to 6:00 PM (Work from office)

1:00 PM to 11:00 PM (Work from home / optional)

3:00 PM to 12:00 AM (Work from home)

Job Title:
Associate / Sr. Associate - Customer Support


Department:

Customer Support Location:
Mumbai


Reporting to:
Manager - Customer Support Business: Investments


Role Summary:
As as Customer Service Executive with Raise, you understand that it is your responsibility to drive

customer satisfaction. You should be have a proven track record of helping customer for a financial matters

service brand - over a voice support, could be inbound or outbound, but no sales.

You will work very closely with internal stake holders, your team members in customer support

team, management and most importantly our customers. You will display empathy with customers

in all conversations, ensure you hear them well, and share with them the appropriate resolution (to

the point) and if not now, get back to them at the earliest. We are building Raise to deliver awesome

customer experience - and your role is critical for us to deliver that promise.


Responsibilities:


  • Handling and resolving customer queries is your primary responsibility at the same time you
will adhere to the quality standards for customer service and try to raise the bar in every

interaction

  • Take customer feedback across various touch points, though your primary responsibility is
time.

  • Meeting standards of average call handling time, but also know customer satisfaction is
more important.

  • Handle customer complaints, provide appropriate solutions & alternatives within the scope
  • Update records of customer interactions, and actions taken as disposition
  • Work with all internal stake holders your team, managers, product, growth and
management team

  • Take that extra mile to ensure customer satisfaction
  • Build sustainable relationships and trust with customers, through open and interactive
communication.


Requirements:


  • Education
  • Graduation / Post Graduation in relevant stream
  • Excellent at communication, spoken English and ability to form conversations
  • Strong verbal and written communication skills. Not good, but great at spoken English.

Salary:
₹300, ₹1,200,000.00 per year


Schedule:

  • Rotational shift

Supplemental pay types:

  • Shift allowance

Ability to commute/relocate:

  • Mumbai Suburban, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Education:


  • Higher Secondary(12th Pass) (preferred)

Experience:

- total work: 1 year (preferred)

  • Customer service: 1 year (preferred)

Language:


  • Hindi (preferred)
  • English (preferred)

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