Customer Service Representative - Abids, Hyderabad, Telangana, India - Just Smart IT Solutions

Description

Location:
Hyderabad, India


Company:
Just Smart It Solution

Experience: 0-3


Job Description:

We are seeking a dynamic and customer-oriented Customer Care Executive to join our team in Hyderabad.

As a Customer Care Executive, you will play a crucial role in ensuring our passengers receive the best service possible.

Your primary responsibilities will include handling customer inquiries, resolving issues, and providing exceptional support to our passengers.

If you are a customer-focused professional with excellent communication skills and a passion for delivering top-notch service, we want to hear from you.

Skills Required:
Excellent verbal and written communication skills in English.

Strong interpersonal skills and a customer-first attitude.

Ability to handle customer inquiries and complaints effectively.

Proficiency in using customer support software and tools.

Adept at multitasking and working in a fast-paced environment.

Problem-solving skills and the ability to think on your feet.

Basic knowledge of the taxi and transportation industry is a plus.

Willingness to work in shifts, including nights and weekends.

Proven work experience in a customer service role.

Excellent written, oral communication skills and interpersonal skills.

Strong problem-solving abilities and patience when handling difficult situations.

Ability to multitask and prioritize in a fast-paced environment.

Proficient in MS Office Suite - MS Word, MS PowerPoint, MS Excel, MS Outlook, and Internet Explorer.

Committed to quality, customer service, equal opportunities and diversity, best practice, and best value.


Roles and Responsibilities:
Provide information about our services, fares, and promotions.

Assist customers with booking, cancellations, and modifications to their reservations.

Resolve customer issues and complaints, ensuring a high level of customer satisfaction.

Maintain accurate and up-to-date records of customer interactions and transactions.

Collaborate with other team members to ensure a seamless customer experience.

Follow company policies and procedures to deliver consistent service.

Continuously seek opportunities for self-improvement and stay updated on company services and policies.

Work in shifts to provide 24/7 customer support, including nights and weekends as required.

Perform additional tasks and responsibilities as assigned by the supervisor.


How to Apply:

Job Types:
Full-time, Part-time, Permanent, Fresher, Temporary, Freelance

Contract length: 12 months


Salary:
₹8, ₹32,172.54 per month


Expected hours:
No less than 40 per week


Benefits:

• Commuter assistance

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Night shift
• Rotational shift
• UK shift
• US shift
• Weekend availability

Supplemental pay types:

• Overtime pay
• Performance bonus

Education:

• Higher Secondary(12th Pass) (preferred)

Experience:

- total work: 1 year (preferred)

• Customer service: 1 year (preferred)

Language:

• English (required)
• Hindi (preferred)

Ability to Commute:

• Abids, Hyderabad, Telangana (required)

Ability to Relocate:

• Abids, Hyderabad, Telangana: Relocate with an employer provided relocation package (required)

Work Location:
In person


Speak with the employer