Customer Success Associate - Delhi, Delhi, India - Surepass Technologies
Description
Job Title
:
Customer Success Associate
Job Location:
Netaji Subhash Place, Delhi
, Internship
Responsibilities:
Customer Onboarding:
- Guide new customers through the onboarding process, ensuring a smooth and positive experience.
- Provide training sessions to help customers understand and utilize our software effectively.
Relationship Management:
- Develop and maintain strong relationships with key customers, understanding their business goals and challenges.
- Act as the primary point of contact for customer inquiries, concerns, and escalations.
Product Knowledge:
- Stay informed about the company's products and services to effectively communicate their value proposition to customers.
- Collaborate with the product development team to relay customer feedback and suggest product improvements.
Customer Advocacy:
- Identify opportunities for satisfied customers to act as advocates, participating in case studies, testimonials, and other promotional activities.
Customer Retention:
- Proactively engage with customers to ensure ongoing satisfaction and address any potential issues promptly.
- Monitor customer usage patterns and provide insights to prevent churn.
Feedback Collection:
- Gather customer feedback through surveys, interviews, and other methods to continuously improve our products and services.
Cross-functional Collaboration:
- Collaborate with sales, marketing, and product teams to ensure a cohesive customer experience throughout the customer lifecycle.
How to Apply:
Job Types:
Full-time, Internship
Contract length: 3 months
Salary:
₹200, ₹250,000.00 per year
Schedule:
- Day shift
- Morning shift
Supplemental pay types:
- Yearly bonus
Experience:
- total work: 1 year (preferred)
Ability to Commute:
- New Delhi, Delhi (preferred)
Ability to Relocate:
- New Delhi, Delhi: Relocate before starting work (required)
Work Location:
In person
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