Customer Service Officer - Bengaluru, Karnataka, India - Aavana Corporate Solution Pvt Ltd

Aavana Corporate Solution Pvt Ltd

Verified Company

Bengaluru, Karnataka, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Effective Management of Customer Relation Operations, ensuring maximum Customer Satisfaction by providing timely clarification of queries.

Attend the calls of customers, briefing on details of project amenities, facilities etc. and regular follow up of enquiries.
To generate the leads by posting in different websites.
Analyze data according to customers balance dues and prepare reports for sending Reminders/Final reminders.
Formal discussions with clients and customers to improve process flow.
Identification of training needs through calls monitored and observation.
Regular interaction with the client to improve/update the process.
To handhold the customer through the presales post sales process till possession.
Ensuring the completeness of the logs of prospective customer enquiries, Customer feedback reports, and followup records for outstanding amount etc.
Manage and build customer relationships across entire life cycle of customer with the organization.
Accountable for managing Cancellations, Transfers, Replacements and Refunds for respective locations

Salary:
₹15, ₹25,000.00 per month

Benefits:

Schedule:

Supplemental pay types:

Education:

Experience:

- total work: 1 year (preferred)

Language:

Work Location:
In person

Sales & Marketing Executive