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    Siebel Engineer - bangalore, India - Notus

    Notus
    Notus bangalore, India

    1 hour ago

    Default job background
    permanent Technology / Internet
    Description
    We are looking good candidates for Sieble CRM/Sieble CTI ( Client -Wipro) (Contractual Role- on site) (PAN India)

    Exp : 8+yrs (Sieble CRM/Sieble CTI)


    Notice period :
    Immediate joiners only.

    Shift Timing :
    Day shift full time work


    Location :
    Pan India


    Role purpose :

    • Assess, design and implement new products & services through different Releases on Oracle Siebel CRM to ensure reaching the required business needs.
    • Support test teams, and business product managers throughout testing phases of the releases.
    • Support deployment including writing deployment guides, raising RFCs.
    • Collaborate with the rest of the team to design & implement capability enhancements.
    • Report & highlight to CRM Domain manager any risks or issues in design and build.
    • Support operations team in analysing issues reported in live environment.

    Key accountabilities and decision ownership :

    • Delivering required business & technology releases according to schedule and with quality meeting Vodafone's standards.
    • Prepare all the needed RFCs and Change requests for Service Management according to the SLA.
    • Ensure all documentation is complete and following the quality standards.
    • Highlights any risk or issue that may affect in progress and delivered design and performance of the system.

    Core competencies, knowledge and experience :

    • 8 to 10 years' experience in product & solution development in a Telco or at a technology vendor with a telecommunication focus.
    • Working under rapid timescales.
    • Deep Knowledge in Oracle BSS stack is required.
    • Excellent problem solving, interpersonal and communication skills.
    • Customer experience centered analysis
    • Innovative thinking for userinterfaces
    • User centered design
    • Siebel CTI Integration with Avaya/Cisco/Altitude/Genesys etc
    • Configuration experience on Siebel Communications Servers/Drivers/Toolbars
    • Enterprise Application Integration (EAI)
    • Configuration, scripting and workflow (CSW)


    • Good to have

    • Open UI skills

    Must have technical / professional qualifications :

    • Technical degree or equivalent.
    • Oracle Siebel certification (desired).
    • Software development background.
    )
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