IT Operations Sppport - Pune, Maharashtra, India - Cummins Inc.
Description
IT Operations Sppport
Description
Provides system operational support ensuring the effectiveness, efficiency, accuracy, and availability of systems for end users.
Performs routine maintenance, facilitates customizations and changes to, and ensures system disaster recovery for systems.
Facilitates new employee technology setup, including computer setup and delivery and system access.
Resolves issues and performs authorized changes and upgrades to existing systems.
Performs preventative maintenance on IT systems and networks; monitors system performance and accuracy.
Performs root-cause analysis to identify issues.
Qualifications
Skills
System Change Management - Controls the life cycle of all system changes using the required processes and tools enabling beneficial changes to be made with minimum disruption to IT services.
Incident Management - Maintains reported issues or requests assigned via the Incident Management system to log actions taken and track trends.
IT Operational Support - Executes ongoing activities and procedures required to manage and maintain IT services to deliver agreed service levels.
Service Asset and Configuration Management - Manages service assets and configuration items by maintaining accurate configuration records to support other service management processes with documented and verifiable information.
Request Fulfillment - Manages a service request through its life cycle with efficiency and professionalism using the required processes and tools to maintain customer satisfaction.
Access Management - Manages access to services using the required processes and tools granting appropriate rights and denying unauthorized users access to comply with policy.
Service Level Management - Ensures the quality of the services delivered meet agreed levels using the required processes and tools in order to maintain customer satisfaction.
Problem Solving - Solves problems using a systematic analysis process by leveraging industry standard methodologies to create problem traceability and protect the customer; determines the assignable cause; implements robust, data-based solutions; identifies the systemic root causes and recommended actions to prevent problem reoccurrence.
Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
Organizational savvy - Maneuvering comfortably through complex policy, process, and people-related organizational dynamics.
Education, Licenses, Certifications
This position may require licensing for compliance with export controls or sanctions regulations.
Experience
Minimal relevant work experience required.
Knowledgeable in Salesforce Admin capabilities and work with Salesforce support team in resolving any cases raised with them
Knowledgeable in Apttus/Conga Contract Lifecycle management (CLM) software to complete configuration and setups. Should be able work with Conga support team for any support tickets raised with them.
Should be knowledgeable in using Github and Jenkins toolset to create branches and deploy code to various salesforce org/instances.
Job SYSTEMS/INFORMATION TECHNOLOGY
Primary Location India-Maharashtra-Pune-India, Pune, IOC Tower A
Job Type Experienced - Exempt / Office
Recruitment Job Type Exempt - Experienced
Job Posting Feb 15, 2024, 12:01:33 PM
Unposting Date Apr 15, 2024, 6:29:00 PM
Organization Corporate
Role Category Hybrid - Potential for Partial Remote
Relocation Package Eligible
Req ID: 240001GM
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