Customer Service Executive - Mumbai, India - Talent Corner HR Services Private Limited
Description
The job role involves extensive customer communication, handling financial transactions, coordinating exchange management, resolving consumer inquiries, tracking orders, and collaborating across departments, requiring strong communication, problem-solving skills, and familiarity with financial transactions.
Key Takeaways
- Extensive customer communication across various channels
- Efficient handling of financial transactions and refunds
- Proactive exchange management to reduce returns
- Resolving consumer inquiries and coordinating nondelivery issues
- Initiating postservice sales calls and abandoned cart recovery
- Coordinating with crossfunctional departments for issue resolution
- Proficiency in using MIS and reporting tools
Job Types:
Full-time, Permanent
Salary:
₹10, ₹18,000.00 per month
Schedule:
- Day shift
- Morning shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)
Education:
- Higher Secondary(12th Pass) (preferred)
Experience:
- Oder tracking: 1 year (required)
- Customer service: 1 year (required)
- Management reporting: 1 year (preferred)
Language:
- English (preferred)
- Hindi (preferred)
Speak with the employer
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