Posted On 09th Jan 202 4 - Thiruvananthapuram, Kerala, India - Srishti Innovative
Description
We are looking for an experienced IT Support & Implementation Engg to join our team.Responsibilities:
diagnostic tests to ensure that the features and performance meet the highest quality
standards and business requirements
Interacts with Project Managers and external customers to plan and support.
Participate in Product installation and updates remotely or on the WebEx with
customer.
Keep track of every install and updates at customer environment in CRM.
Engage with Project Manager and Solution Consultant on internal weekly meeting or
with customers.
Involve in troubleshooting of products with the Help Desk when called for assistance.
Prepares documentations for the product development.
Represents Kameda Infologics through professional interactions with all internal and
external clients.
Serves as a client advocate through product and implementation improvement
collaboration.
Increases and maintains technical knowledge related to our Products.
Should be proficient in resolving SQL database issues in the client environment will be
added advantage.
Knowledge on network would be added advantage.
Maintains a favorable working relationship with all company employees to foster and
promote a cooperative and harmonious working climate.
Ready to work on weekend or nights at the time of Go Live of projects implementation.
Technical training/experience in computer hardware and network components will be
added advantage.
Excellent communications skills and a great deal of patience.
Training and/or related experience in a technical support environment.
Open for traveling.
Skills Required
Education background:
BE, MHA, MBA. MCA
Experience: 3+ years working in Hospitals / HIS IT Firm
Microsoft or related training for MS Access, Windows 2008, 2012, and SQL Server
2005/2008/2012 will be added advantage.
Knowledge or Experience in Zoho or related CRM tools will be an added advantage.
Exposure to Healthcare IT Domain is an added advantage
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