Guest Relation Executive(Front Office) - Puducherry, India - The promenade Hotel

The promenade Hotel

Verified Company

Puducherry, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

We are looking for Guest Relation Executive(FRONT OFFICE)

Both male & female(Preferably) can apply

Freshers with good communication can apply.

Experienced: 2 to 5 yrs can apply

Duties:

To have detailed information about the Hotel, city as well as the competition
To have detailed information regarding arrivals and room requirements
To have up to date information on daily room occupancy
To check on VIP reservations, complete their preregistration formalities and extend to them the regular courtesies
To allocate rooms to all arriving guests
To maintain upto date information on room rates, current promotions, offers and packages
To maintain all guest folios in the manner instructed and type out necessary guest details into the system
To coordinate with housekeeping for clearing of rooms
To prepare, understand and communicate all relevant daily, weekly and monthly reports and statistics
To maintain and settle the guest ledger rendering accountability for the days transactions
To encash foreign exchange as per regulations
To maintain guest lockers for safe custody
To handle all incoming telephone calls as per standards instructed
To maintain a physical count of all room keys in each shift
To ensure that all checkins and checkouts are handled smoothly without unnecessary delay or discomfort to any guest
To ensure that proper records are maintained for all telephone calls from the rooms
To ensure that all transactions are supported with vouchers
To ensure accurate cash handover
To give proper and complete handover to the next shift
To handle all guests without bias or prejudice
To follow the house rules and policies laid down by the management
To adhere to strict grooming and hygiene standards
To consciously and continuously strive to better his/ her skills and increase his/ her knowledge