IT Product Support Coordinator - Mumbai, India - MMC Corporate

MMC Corporate

Verified Company

Mumbai, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Provides users with best practice communications, guidance, and other appropriate support until tickets are resolved.

Provides first-line DBA tasks; scheme manipulations, ad-hoc database research and reporting.

Performs complex and challenging troubleshooting activities to resolve issues reported by users, as well as troubleshoot system-triggered alerts and triage complex issues to the appropriate technology groups.

Ensures all relevant implementation, support, and change management processes are adhered to (i.e. Software Development Lifecycle and Change Management.

Ensures CA is updated with Server Changes, Application Changes, and contains accurate/up to date information.

Arranges communication on software/hardware issues and resolution updates; Provides service reports management summary.

Assigns, coordinates, and manages ticket assignment with DBAs and development team