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Gurgaon

    Network Engineer 2 - Gurugram, India - Capgemini

    Capgemini
    Capgemini Gurugram, India

    5 days ago

    Capgemini background
    Permanent
    Description

    Job description

    requirements as CCNA & RNS + Wireless who has CCNA CCNP Good Excellent Written and verbal Communication International Customer Handling skills Experience in handling international customers Presentation Skills Strong interpersonal skills teamwork.

    Primary Skills: -

  • Voip protocol such as VOIP /H/MGCP, good under standing of CUCM , Voice gateways etc.
  • Fiewall , cisco asa , NAT , ACL, Security protocols , TCP/IP, application layer protocols , Ip sec lan to lan , vpn etc.
  • basic trouble shooting skills , virtulization , prefered 7k/9k experience, excellentCCna skills, switching concepts etc.

    • Secondary skills: -

  • Should be excellent communication and english speaking skills .
  • Courteous with strong customer service orientation
  • Should be willing to take up challenges and go to extra mile to perform work responsibilities .

    • Qualifications

  • Btech or 15 year full education
  • Two or more year of experience in internation contact center working in technical or semi technical
  • willing to work in 24/ 7 enviorment
  • Location-Gurugram capgemini office

    • Job Responsibilities

  • Troubleshoot level 1/2/3 netowrk issue of enterprise customers
  • Achive all defined metrics and SLA
  • Provide best in class customer services , problem resolution nd technical troubleshooting to customer queries over phone /web support.
  • Clarify customer requirements and confirm customer understanding of the solution and provide additional customer education as needed.
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