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    Senior Network Engineer - Gurugram, India - RVS iGlobal - White Label Service Provider

    RVS iGlobal - White Label Service Provider
    RVS iGlobal - White Label Service Provider Gurugram, India

    Found in: Appcast Linkedin IN C2 - 7 hours ago

    Default job background
    Technology / Internet
    Description

    Position: Senior Network Engineer

    Industry Type: IT Services & Consulting

    Employment Type: Full Time

    Role Category: Technical Support

    Job Location: Jammu and Gurugram (Hybrid workplace)

    Education: UG: Any Graduate, B. Tech/B.E. in E&C, CS, IT

    Experience: Minimum 3-4 years of experience in a Network environment

    Summary:

    We are looking for a passionate and highly self-motivated individual to join our team and work primarily as a Network Engineer to design, implement, maintain, and support all network and server infrastructure by monitoring network status to ensure maximum network performance at all times. Monitor investigate, and diagnose any issues with service partners and customers.

    To be a successful candidate, you will need to have a strong understanding of network infrastructure and network hardware. You will also need to be able to implement, administer, and troubleshoot network devices including WAPs, firewalls, routers, switches, and controllers. A deep knowledge of application transport and network infrastructure protocols is highly desired.

    Who are we:

    RVS iGlobal is a White Label Tech support company providing technical support to mid-sized and large-sized IT businesses around the world 24x7x365. Our customers are generally Tech Providers, Managed Service Providers, IT Service Providers, Cloud Service Providers, and SAAS vendors around the globe.

    We are abreast of the existing business model and capable of providing pure White Label Services with flexible pricing. We guarantee at least 50% cost savings without compromising service standards and quality. Our customers are spread across the USA from LA to New York, Europe from London to Frankfurt, and Asia from Dubai to Singapore. We are accoladed for providing world-class services to our clients from our Technical Operations centre located in London and in India with top-notch infrastructure facilities such as high-speed internet, redundant power, and smart workspaces. Our team comprises highly trained certified professionals who are not only IT Engineers but also hold either MCITP, RHCE, or CCNA along with years of professional experience in the industry.

    Our flexibility and our understanding of the businesses is the key. We don't have our SLAs. Our White Label Service means that we follow our client's businesses SLAs, standards, and procedures to provide seamless and smooth services to the end-users.

    Job Responsibility also includes:

    • Troubleshooting and resolving support escalations
    • Managing all network and server infrastructure by monitoring network status to ensure maximum network performance at all times
    • Liaise with service partners and customers
    • Escalate major issues where needed
    • Proactively handle support cases assigned to you
    • Triage, troubleshoot, and fault fix
    • Monitor investigate, and diagnose any issues with service partners and customers
    • Ensure SLA's are met, documentation is correct, and policies/procedures are in place
    • Working with both technical and non-technical staff as the key point of contact.

    Skills & Experience

    • Hands-on experience working on multiple vendors including Fortinet, Cisco or Juniper
    • Have at least 18 months of experience working in a network environment
    • Previous experience monitoring, investigating, and diagnosing issues
    • Have an understanding of OSPF, BGP
    • Have an understanding of MPLS
    • Understand firewall policies and set up of VPN's
    • Must be able to interphase with both technical and non-technical staff

    Educational Qualifications: -

    • Graduate/Postgraduate in Computer Science
    • Professional IT work experience of 5 years- 6 years
    • Minimum 3 years of Network Security migrations and administration
    • Experience in IT security, compliance, and risk management, including privacy, controls, etc.
    • Implementation Experience with enterprise Network security solutions
    • Exceptional communication skills

    Benefits:


    • Annual Bonus


    • Provident Fund


    • Performance bonuses


    • Employee's State Insurance Corporation


    • Medical Insurance


    • Night Allowances


    • Pick and Drop facilities (Only for Female Staff)


    • Day outs for Staff


    • Team Lunches


    • Maternity/ Paternity leaves


    • Retirement Benefits


    • National and International tour packages after successful completion of service as per company policies


    • Paid Time Off


    • Flexible work schedules and workplace perks like on-site snacks


    • Flexible working

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