L1 Support - Bengaluru, India - Quess IT Staffing

Quess IT Staffing

Verified Company

Bengaluru, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

About Us
"Magna Infotech, now Quess IT Staffing, is India's largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India's leading business services provider and largest domestic private sector employer. Quess Corp Limited is - 'A Great Place to Work' certified - a testament to our excellent culture, people, and processes."

About Company
**Roles and Responsibility
Job titleL1 Support Engineer

Reports toRathish Gopalakrishnan

Position Location

Bangalore

15days to Immediate

Job purpose

Is in charge of providing a strong Level-1 support for EcoStruxure platforms in EPT (EcoStruxure Platform Technology) practice.

Duties and responsibilities

Will be first point of contact for Issues & Requests related to IOT ecosystem.
Act as a Level 1 Support to provide first level of production support and ensure smooth running of automations within the defined Service Level Agreements.
Communicate effectively with users, collaborate with stakeholders and colleagues across locations.
Taking ownership of tickets and driving to quick + effective resolutions within defined Service Operation processes (SLA & OLA).
Troubleshoot issues and provide resolution or escalate accordingly based on the defined process/guidelines.
Liaise with other Support teams regarding problem analysis and resolution.
Prioritize requests effectively and efficiently and work with a sense of urgency as determined by the client or management.
Accountable for configurations in Production environment done as part of L1 Support activities.
As part of 24*7 support team, work in Rotational Shift (including night shifts).
Document the knowledge base and share with team members.
Learn new Tools/ Technologies as per business requirements.
Strong adherence towards process orientation.

Qualifications:

A minimum of 23 years' experience of Helpdesk support performing Service operations for 24*7 support environment.
Experienced with RPA Bot monitoring in a global enterprise environment.
Good understanding of Blue prism and UI path Tools and proficient to perform normal health check up of Bots.
Experience in troubleshooting and identifying issues in IT environment and remote access tools.
Ability to perform Connectivity tests of Bots.
Good logical and analytical skills.
Strong client driven approach & service oriented.
Versatile team member with good communication and collaboration skills.
Exposure to Web Applications, APIs, Cloud technologies (AWS/Azure).
Experience using ticketing portals like Jira and ServiceNow.
Able to work with various systems, platforms, operating systems, languages, tools and technologies.
Adaptability to changing work environment and technologies.
Willing to enhance skills and knowledge as required.